Senior Software Developer, AI

Worky; San Francisco (CA); On-site; USD 149,000 - 299,000; Full time

Benefits offered by this job

Free phone service

Strong work life blend

Employee stock options

Unlimited vacation

12 paid holidays per year

Competitive pay

Health, dental, and vision benefits

Short-term & long-term disability

Wellness benefit / healthcare spending

401(K) matching

Parental leave for eligible employees

Learning & Development opportunities

Team off-sites and travel

Job summary

TextNow is seeking a senior AI/Software Engineer to design, build, and deploy AI-enabled applications and automations that power customer experiences across our platform.

You will lead technical delivery, set patterns for AI development, and collaborate with product, engineering, and customer care to deliver reliable, observable systems with strong ownership and a bias for experimentation.

Qualifications

• 5+ years in software development and delivering production-grade systems.
• Strong programming skills in Go, Python, TypeScript, or Ruby.
• Experience with cloud platforms and modern deployment practices.
• Hands-on experience building apps with Large Language Models.

Responsibilities

• Design, develop, and deploy AI-enabled applications and automations.
• Build internal tools and intelligent workflows using LLMs and AI agents.
• Evaluate emerging AI tech and prototype concepts quickly.
• Transform proofs-of-concept into scalable production systems.
• Lead architecture decisions for AI initiatives.
• Define patterns and standards for AI app development.
• Ensure reliability, observability, cost-effectiveness.

Skills

5+ yrs software

Production-grade systems

Go / Python / TS / Ruby

Tools

Cloud platforms

LLM tooling

Orchestration frameworks

Vector databases

Job description

What You'll Do

Build AI-Powered Solutions

• Design, develop, and deploy AI-enabled applications, services, and automations

• Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks

• Evaluate emerging AI technologies and rapidly prototype new concepts

• Transform proofs-of-concept into scalable production systems

Lead Technical Delivery

• Drive architecture and implementation decisions for AI initiatives

• Define patterns and standards for AI application development

• Balance experimentation speed with security, governance, and operational excellence

• Ensure solutions are reliable, observable, maintainable, and cost-effective

Enable the Organization

• Partner with business stakeholders toidentifyhigh-value AI opportunities

• Translate business problems into technical solutions

• Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations

• Help teams adopt AI capabilities and best practices

Build Internal AI Capabilities

• Develop reusable AI services, frameworks, and components

• Create integrations with enterprise platforms and business systems

• Design automation workflows that reduce manual effort and increase operational efficiency

• Contribute to AI governance, evaluation frameworks, and responsible AI practices

Mentor and Influence

• Coach engineers and technical stakeholders on AI development approaches

• Share knowledge, best practices, and lessons learned

• Drive technical discussions and influence the direction ofTextNow'sAI strategy

What You Bring

Technical Experience

• 5+ years of software development experience

• Experience designing and delivering production-grade software systems

• Strong programming skills in one or more modern languages (Go, Python, TypeScript,Ruby, or similar)

• Experience with cloud platforms and modern deployment practices

AI & Automation Experience

• Hands-on experience building applications with Large Language Models

• Experiencetrainingcustom models

• Understanding of prompt engineering, evaluation methodologies, and AI system design

• Experience with workflow automation and orchestration platforms

• Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks

Delivery & Collaboration

• Comfortable operating in ambiguous environments with evolving requirements

• Strong communicationskills with technical and non-technical audiences

• Demonstrated ability to lead projects from concept through deployment

• Ability toidentifyopportunities independently and drive execution

Mindset

• Curious and pragmatic

• Strong ownership mentality

• Bias toward experimentation and learning

• Able to balance speed with long-term sustainability

• Excited by solving business problems using technology

Nice to Have

• Experience building enterprise AI solutions

• Experience with OpenAI, Anthropic, Google, or open-source model ecosystems

• Experience with observability and AI performance monitoring

• Experience implementing AI governance, evaluation, or security frameworks

• Telecommunications industry experience

• Experience building internal developer productivity tools

Base Salary Range

The expectedbase salaryrange for this role is: $136,300 - $273,900 a year

United States (All other areasnot listed above):USD $123,900 -$249,000

United States (NYC, CT, NJ, Seattle, LA, San Diego): USD $136,300-$273,900

United States (San Francisco / Bay Area): USD $148,700 -$298,800

Our salary ranges aredeterminedby role, level, and location. Within the range, individual pay isdeterminedby job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact andexpertiseyou bring to the team.

This posting is for a current, active vacancy.

More aboutTextNow

Our culture

We’reproud of the culture thatwe’vebuilt atTextNow,but one of the mostcommon questionswe hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and everyTextNoviancontributes to our culture throughbeing involved, by living our values, sharing feedback, embracingchangeand more!

Our values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do RightByOur People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company likeit'sour own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our benefits and more

• Free phone service

• Strong work life blend

• Employee stock options

• Unlimited vacation

• 12 paid holidaysper year

• Competitive pay

• Health,dental, and visionbenefits

• Short-term & long-term disability

• $750 annual wellness benefitor healthcare spending account

• 401(K)matching

• Parental leavefor eligible employees

• Learning & Development opportunities

• We travel a few times a year for various team events,company-wideoff-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

AtTextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joinsTextNowfeel like they belong, thatthey’revalued, and thatthey’reable to be their authenticselvesat work.

We’reall accountable for creating an inclusive culture and a sense of belongingforone another. By doing this together,we’llmakeTextNowbetter for everyone.

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact ourTalent Team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

TextNowCandidate Policy

Bysubmittingan application toTextNow, you agree to the collection, use, and disclosure of your personal informationin accordance withthe TextNow Candidate Policy