Senior Associate, Chase Travel Lodging

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington seeks a Senior Associate Product Lead Premium Travel to set product direction for premium lodging experiences and drive delivery from discovery through launch.

You will leverage data and customer insights to prioritize the roadmap and align with engineering, design, analytics, servicing, and operations to deliver customer-focused capabilities. As part of Chase Travel, you will influence stakeholders at multiple levels, write clear user stories and acceptance

Qualifications

• Bachelor’s degree required.
• At least 2 years of digital product management experience.
• Experience with cross-functional teams delivering customer-facing capabilities.
• Ability to translate customer needs into requirements and acceptance criteria.
• Strong written and verbal communication and stakeholder influence.
• Proven data-driven decision making.

Responsibilities

• Define and communicate product vision and strategy for premium lodging capabilities
• Assess customer needs and quantify value using qualitative and quantitative insights
• Prioritize work against the product roadmap to maximize customer and business impact
• Write clear user stories, requirements, and acceptance criteria
• Partner with engineering, design, analytics, servicing, and operations to deliver features end to end
• Drive agile execution, continuous improvement, and high-quality product delivery
• Influence stakeholders by aligning on goals, trade-offs, and delivery plans
• Track performance and outcomes to inform iteration and future roadmap decisions

Skills

Cross-functional teamwork

Data-driven decisions

Agile / Jira

Stakeholder influence

User stories writing

Education

Bachelor’s degree

Tools

Jira

Confluence

Job description

Lead premium lodging experiences in Chase Travel, using customer insights to launch features that grow adoption.

Join a team where your product leadership helps shape premium travel experiences end to end. You’ll partner with experts across engineering, design, data, and operations to deliver capabilities customers love.

As a Senior Associate Product Lead Premium Travel in Chase Travel, you will set product direction for premium lodging experiences and drive delivery from discovery through launch. You’ll use data and customer journey insights to prioritize the roadmap, improve experiences, and increase adoption.

Job responsibilities

• Define and communicate product vision and strategy for premium lodging capabilities
• Assess customer needs and quantify value using qualitative and quantitative insights
• Prioritize work against the product roadmap to maximize customer and business impact
• Write clear user stories, requirements, and acceptance criteria
• Partner with engineering, design, analytics, servicing, and operations to deliver features end to end
• Drive agile execution, continuous improvement, and high-quality product delivery
• Influence stakeholders by aligning on goals, trade-offs, and delivery plans
• Track performance and outcomes to inform iteration and future roadmap decisions

Required qualifications, capabilities, and skills

• Bachelor’s degree
• Minimum 2 years of product management, product owner, or related digital product experience
• Experience working with cross-functional teams to deliver customer-facing capabilities
• Ability to translate customer needs into requirements, user stories, and acceptance criteria
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Strong written and verbal communication skills, including influencing stakeholders at multiple levels
• Demonstrated ability to use data to inform decisions and measure impact

Preferred qualifications, capabilities, and skills

• Experience working in an Agile environment, including tools such as Jira and Confluence
• Experience developing product strategy and engaging customers or stakeholders to validate needs
• Experience turning analysis into clear, decision-driving narratives and presentations
• Experience leading delivery through influence in cross-functional teams
• Experience partnering with operations, risk, or controls stakeholders