Senior Product Associate, Chase Travel

J.P. Morgan; New York (NY); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Job summary

J.P. Morgan's Chase Travel team seeks a Product Associate to lead travel initiatives with credit card and commerce partners, shaping the customer experience. You will translate partner goals into clear requirements and deliverables, guiding cross-functional teams to successful implementation.

You will work closely with product owners and delivery teams to refine features, align priorities, and ensure measurable customer and business impact across the end-to-end travel journey.

Qualifications

• 3 years of product management or related experience.
• Experience across discovery, requirements, backlog, and refinement.
• Ability to write clear user stories and acceptance criteria.
• Strong attention to detail with multiple priorities in fast-moving environment.
• Strong stakeholder management across teams and locations.
• Strong end-to-end problem solving to align complex initiatives.

Responsibilities

• Own and manage delivery of the product roadmap for travel initiatives with credit card and commerce partners.
• Translate partner objectives into actionable requirements, capabilities, and features.
• Evaluate requirements, define scope, risks, and communicate goals to stakeholders.
• Refine requirements with product owners and ensure readiness for delivery.
• Lead discovery and planning to support handoffs to design and technology teams.
• Collaborate across product, design, technology, analytics, operations and more to deliver features.
• Track progress and outcomes to ensure releases improve customer experience and meet business goals.

Skills

Product management

Stakeholder management

Requirements writing

Backlog management

Cross-functional collaboration

Prioritization

Education

Bachelor's degree

Job description

Lead travel product requirements and delivery with credit card and commerce partners to improve the customer experience.

Join a team where your ideas shape how customers discover, book, and manage travel. You’ll have the opportunity to lead high-impact work with cross-functional partners and deliver meaningful improvements at scale.

As a Product Associate on the Cross Product Strategy team in Chase Travel, you'll play a key role in advancing Chase's strategic priorities within Chase Travel, you drive product outcomes by translating partner goals into clear requirements and deliverables that improve the end-to-end travel experience. You work closely with product owners and delivery teams to refine features, align priorities, and ensure successful implementation. You balance strategy and execution to deliver measurable customer and business impact.

Job responsibilities

• Own and manage delivery of the product roadmap for travel initiatives aligned to credit card and commerce partner needs
• Translate partner objectives into actionable product requirements, capabilities, and features
• Evaluate and document requirements, define scope, identify risks, and communicate goals, milestones, and trade-offs to stakeholders
• Partner with product owners to refine requirements and ensure readiness for delivery
• Lead discovery and planning activities to support high-quality handoffs to design and technology teams
• Collaborate across product, design, technology, analytics, operations, servicing, marketing, risk, legal, and compliance to prioritize and deliver features
• Track progress and outcomes to ensure releases improve customer experience and meet business goals

Required qualifications, capabilities, and skills

• 3 years of experience in product management or a closely related domain
• Bachelor’s degree
• Experience across product lifecycle activities, including discovery, requirements definition, backlog management, and refinement
• Ability to write clear user stories and acceptance criteria
• Strong attention to detail with the ability to manage multiple priorities in a fast-moving environment
• Strong stakeholder management and influencing skills across multiple teams and levels, including teams in different locations
• Strong end-to-end problem-solving skills, including driving alignment and consensus on complex initiatives

Preferred qualifications, capabilities, and skills

• Experience in product management within the travel industry or a closely related sector

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

Lead travel product requirements and delivery with credit card and commerce partners to improve the customer experience.