Senior Product Associate, Chase Travel

JPMorgan Chase & Co.; Glen Allen (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Associate to lead travel product requirements and delivery with credit card and commerce partners to improve the customer experience.

You will shape how customers discover, book, and manage travel, and work with cross-functional partners to deliver high-impact improvements at scale. On the Cross Product Strategy team in Chase Travel, you translate partner goals into clear requirements and deliverables, refine features with product owners, and balance

Qualifications

• 3 years of experience in product management or a closely related domain.
• Bachelor’s degree.
• Experience across discovery, requirements definition, backlog management, and refinement.
• Ability to write clear user stories and acceptance criteria.
• Strong attention to detail with the ability to manage multiple priorities in a fast-moving environment.
• Strong stakeholder management and influencing skills across multiple teams and levels, including teams in different locations.
• Strong end-to-end problem-solving skills, including driving alignment and consensus on complex initiatives.

Responsibilities

• Own and manage delivery of the product roadmap for travel initiatives aligned to credit card and commerce partner needs.
• Translate partner objectives into actionable product requirements, capabilities, and features.
• Evaluate and document requirements, define scope, identify risks, and communicate goals, milestones, and trade-offs to stakeholders.
• Partner with product owners to refine requirements and ensure readiness for delivery.
• Lead discovery and planning activities to support high-quality handoffs to design and technology teams.
• Collaborate across product, design, technology, analytics, operations, servicing, marketing, risk, legal, and compliance to prioritize and deliver features.
• Track progress and outcomes to ensure releases improve customer experience and meet business goals.

Skills

Product management

Backlog management

Stakeholder management

Requirements writing

User stories

Cross-functional collaboration

Education

Bachelor's degree

Job description

Lead travel product requirements and delivery with credit card and commerce partners to improve the customer experience.

Join a team where your ideas shape how customers discover, book, and manage travel. You’ll have the opportunity to lead high-impact work with cross-functional partners and deliver meaningful improvements at scale.

As a Product Associate on the Cross Product Strategy team in Chase Travel, you'll play a key role in advancing Chase's strategic priorities within Chase Travel, you drive product outcomes by translating partner goals into clear requirements and deliverables that improve the end-to-end travel experience. You work closely with product owners and delivery teams to refine features, align priorities, and ensure successful implementation. You balance strategy and execution to deliver measurable customer and business impact.

Job responsibilities

• Own and manage delivery of the product roadmap for travel initiatives aligned to credit card and commerce partner needs
• Translate partner objectives into actionable product requirements, capabilities, and features
• Evaluate and document requirements, define scope, identify risks, and communicate goals, milestones, and trade-offs to stakeholders
• Partner with product owners to refine requirements and ensure readiness for delivery
• Lead discovery and planning activities to support high-quality handoffs to design and technology teams
• Collaborate across product, design, technology, analytics, operations, servicing, marketing, risk, legal, and compliance to prioritize and deliver features
• Track progress and outcomes to ensure releases improve customer experience and meet business goals

Required qualifications, capabilities, and skills

• 3 years of experience in product management or a closely related domain
• Bachelor’s degree
• Experience across product lifecycle activities, including discovery, requirements definition, backlog management, and refinement
• Ability to write clear user stories and acceptance criteria
• Strong attention to detail with the ability to manage multiple priorities in a fast-moving environment
• Strong stakeholder management and influencing skills across multiple teams and levels, including teams in different locations
• Strong end-to-end problem-solving skills, including driving alignment and consensus on complex initiatives

Preferred qualifications, capabilities, and skills

• Experience in product management within the travel industry or a closely related sector