Senior Processor - Data Entry Specialist

The Fedcap Group; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account (FSA)

Short/Long-term disability insurance

403(b) plan

Employee Assistance Program

Future mom's program

Life insurance

Job summary

Fedcap Rehabilitation Services in Jamaica, NY is seeking a Senior Processor - Data Entry Specialist to support clients with accurate document handling and timely information delivery. You will perform high-volume data entry, document scanning, and file audits while upholding quality standards.

This full-time role requires a detail-oriented, customer-service minded professional who can work independently, manage competing priorities, and travel to various customer locations during daytime hours.

Qualifications

• High school diploma required.
• 3+ years of customer service and operations experience.
• Experience with data entry, imaging, and data capture.
• Experience working with a high-speed scanner or related tools.
• Working knowledge of Kofax, Paper Flow, or Google Docs.
• Proven ability to handle a high volume of work.
• Strong attention to detail and ability to work in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work independently.

Responsibilities

• Research and resolve document management scenarios and rush requests.
• Identify and champion service and process improvement opportunities.
• Sort, archive, retrieve, and distribute filed documents as requested.
• Follow procedures to manage document control processes and perform quality control.
• Conduct high-volume document scanning and re-scans of poor images as needed.
• Verify field accuracy and perform final audits before sending work to customers.
• Maintain smooth office operations through reliable performance.

Skills

Customer service

Data entry

Attention to detail

Communication skills

Time management

Independence

Education

High school diploma

Tools

Kofax

Paper Flow

Google Docs

Job description

Senior Processor - Data Entry Specialist

Posted on March 24, 2023

ABOUT THE POSITION

Welcome to Fedcap Rehabilitation Services! If you are looking for a thrilling opportunity that offers an exciting challenge and a chance to work in a dynamic and bustling nonprofit office environment, then our full-time Senior Processor - Data Entry Specialist position in Jamaica, NY is for you. As a detail-oriented and hungry individual, you relish the chance to utilize your administrative and customer service skills each day.

Apart from competitive wages, our office culture is one of inclusivity, teamwork, and growth. We value our administrative and customer service team members and provide awesome benefits such as medical, dental, vision, a flexible spending account (FSA), short- and long-term disability, a 403(b) plan, an employee assistance program, a future mom's program, and life insurance. Join our nonprofit and be part of a rewarding journey.

WHO WE ARE

In 1935, three men who had sustained injuries in WWI met in Times Square and literally changed the world for people with physical disabilities. Fedcap Rehabilitation Services provides an array of services to youth and adults, helping thousands of individuals graduate from high school, obtain vocational certification or a college degree, become work-ready, and obtain meaningful employment as they achieve long-term economic well-being.

Our mission is to create opportunities for people facing barriers to economic well-being. To achieve this mission, we strive to attract and retain talented, creative, and dedicated staff who believe in our cause. This is why we provide competitive compensation, great benefits, and plenty of opportunities for personal and professional growth.

A DAY IN THE LIFE OF A SENIOR PROCESSOR - DATA ENTRY SPECIALIST

As a Senior Processor - Data Entry Specialist at our nonprofit, you are the go-to person for our clients, providing the information they need in a timely manner. You research and resolve routine or complex document management scenarios, rush requests, and processes or procedures related to general issues and concerns. As a customer service connoisseur, you proactively identify, recommend, and champion service and process improvement suggestions. To keep us well-organized, you sort documents as well as archive, retrieve, and distribute filed documents as requested.

You follow procedures and instructions to manage document control processes. As assigned, you conduct quality control and perform high-volume document scanning. The name of the game is accuracy when batching documents or performing re-scans on bad images. You also verify work on index fields and conduct final audits before sending work to customers. Your strong data entry and customer service skills keep our clients satisfied with our services. And we have you to thank for keeping our office running smoothly!

WORK SCHEDULE

In this administrative role at our nonprofit's office, you work during the day and travel to different customer locations.

WHAT IS REQUIRED TO BE A SENIOR PROCESSOR - DATA ENTRY SPECIALIST?

• High school diploma
• 3+ years of customer service and operations experience
• Experience with data entry, imaging, and data capture
• Experience working with a high-speed scanner, large format scanner, booking scanner machine, or custom program tools
• Working knowledge of Kofax, Paper Flow, or Google docs software
• Proven track record of handling a high volume of work
• You need to have a keen eye for detail, be comfortable working in a fast-paced environment, and possess excellent communication and interpersonal skills. The ability to work independently, manage your time effectively, and prioritize tasks is also essential.