Senior Process Mapping & Optimization Lead

Kforce Inc; Sacramento (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Kforce Inc. seeks an experienced Business Process Engineering III contractor to lead a large-scale process mapping initiative within our operations organization in Sacramento. You will guide discovery sessions, document end-to-end workflows, and establish documentation standards across the team.

You will coach and train the Operations Project Team on BPMN, process analysis, and facilitation, ensuring knowledge transfer for future engagements and scalable process documentation practices.

Qualifications

• 5+ years of business process mapping or business process engineering experience.
• Insurance or financial services experience is must.
• Proven experience facilitating workshops and documenting complex operational processes.
• Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation.
• Excellent communication and stakeholder management skills.
• Ability to review existing job aids/procedures and convert them into process flows.
• Ability to quickly understand and document cross-functional business processes.

Responsibilities

• Facilitate process discovery workshops with business stakeholders and subject matter experts.
• Document current-state and future-state business processes.
• Develop process maps, swimlane diagrams, workflows, and supporting documentation.
• Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions.
• Identify risks, bottlenecks, and opportunities.
• Help standardize process documentation approaches, templates, and best practices.
• Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques.
• Support knowledge transfer to enable the internal team to independently perform future process mapping efforts.

Skills

Business Process Mapping

Workshop Facilitation

Stakeholder Management

Process Documentation

Cross-Functional Understanding

Communication

Education

Lean Six Sigma Certification

Tools

BPMN

Swim Lane Diagrams

Workflow Mapping

Process Documentation

Job description

Kforce Inc. seeks an experienced Business Process Engineering III contractor to lead a large-scale process mapping initiative within our operations organization in Sacramento. You will guide discovery sessions, document end-to-end workflows, and establish documentation standards across the team.

You will coach and train the Operations Project Team on BPMN, process analysis, and facilitation, ensuring knowledge transfer for future engagements and scalable process documentation practices.