Senior Process Improvement Leader, Healthcare

MultiCare Health System; Claremont (CA); On-site; USD 109,000 - 156,000; Full time

Job summary

MultiCare Health System is seeking a Senior Process Improvement Program Manager to lead enterprise-wide initiatives that enhance efficiency, quality, patient safety and outcomes. The role educates and coaches PI teams, designs scalable strategies, analyzes large data sets, and collaborates with stakeholders to implement solutions that align with regulatory and quality goals.

The ideal candidate has strong critical thinking, extensive quality, PI, and data analysis experience, plus excellent

Qualifications

• Master’s degree in a related field is required.
• Certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) is required.
• Minimum five (5) years in a healthcare or related setting in a professional/technical role.
• Minimum five (5) years leading or coaching performance improvement.
• Minimum ten (10) years of experience in quality, process improvement, or project/program management.

Responsibilities

• Lead enterprise-level Strategy Deployment education, facilitation and coaching.
• Design and execute scalable initiatives to improve PI services and outcomes.
• Perform large-scale data analysis, benchmarking and workflow documentation.
• Deliver expert recommendations to optimize workflows and reduce errors.
• Onboard and train new PI team members and develop PI curriculum.

Skills

Process improvement

Leadership

Coaching

Data analysis

Communication

Organizational skills

Education

Master’s degree in related field

IHI Basic Cert

LSSBB

Job description

MultiCare Health System is seeking a Senior Process Improvement Program Manager to lead enterprise-wide initiatives that enhance efficiency, quality, patient safety and outcomes. The role educates and coaches PI teams, designs scalable strategies, analyzes large data sets, and collaborates with stakeholders to implement solutions that align with regulatory and quality goals.

The ideal candidate has strong critical thinking, extensive quality, PI, and data analysis experience, plus excellent