Process Improvement Manager

LeoForce; Garden Grove (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

LeoForce in California is seeking a Process Improvement Manager to lead cross-functional initiatives from discovery through implementation. You will apply Lean, Six Sigma, and process-mapping methods to improve efficiency, controls, and performance, while developing SOPs and dashboards for leadership insights.

The role requires 5+ years of progressive improvement experience, strong project management, and excellent communication to drive change and adoption across the organization.

Qualifications

• Bachelor’s degree in business or engineering related field.
• 5+ years of progressive process improvement experience.
• Demonstrated success leading cross-functional projects.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, and process mapping.
• Experience turning audit findings into sustainable improvements.
• Excellent project management and multi-priority handling.
• Ability to develop KPIs, dashboards, and executive reporting.
• Strong communication and stakeholder-management skills.
• Proficiency with Excel and data-analysis tools; travel as needed.

Responsibilities

• Lead cross-functional process improvement initiatives from discovery to implementation.
• Evaluate workflows, controls, and processes to identify inefficiencies and risks.
• Apply Lean, Six Sigma, mapping, and continuous improvement methods.
• Develop standardized workflows, SOPs, process maps, and controls.
• Manage strategic projects with timelines and deliverables.
• Analyze data to identify trends and prioritize opportunities.
• Develop dashboards and KPI reporting for leadership insights.
• Collaborate with internal teams and vendors on tech upgrades and testing.
• Support change management and drive adoption of new processes.
• Present findings and recommendations to executives and stakeholders.

Skills

Lean

Six Sigma

Data Analysis

Project Management

Stakeholder Mgmt

Excel

Education

Bachelor's degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health

Tools

ERP systems

Job description

Process Improvement Manager

Job Description

Experience

Mid Level

Salary

$120,000 - $135,000 per year

Key Responsibilities

• Lead complex, cross-functional process improvement initiatives from discovery and root-cause analysis through implementation and performance measurement.
• Evaluate operational workflows, internal controls, and business processes to identify inefficiencies, risks, and opportunities for improvement.
• Apply Lean, Six Sigma, process mapping, audit, and continuous improvement methodologies to improve consistency, scalability, and performance.
• Develop standardized workflows, SOPs, process maps, controls, and supporting documentation.
• Manage strategic projects, establish timelines and deliverables, facilitate stakeholder meetings, and ensure initiatives remain on track.
• Analyze operational and financial data to identify trends, prioritize opportunities, and evaluate project outcomes.
• Develop dashboards, KPIs, and reporting tools that provide leadership with actionable performance insights.
• Partner with internal teams and external vendors on system implementations, workflow automation, technology upgrades, and user acceptance testing.
• Support organizational change by building stakeholder alignment, removing barriers, and driving adoption of new processes.
• Present findings, project updates, and recommendations clearly to executive leadership and stakeholders throughout the organization.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Industrial or Systems Engineering, Healthcare Administration, Public Health, or a related field.
• Five or more years of progressive experience in process improvement, operational excellence, business process optimization, audit, or continuous improvement.
• Demonstrated success independently leading complex, cross-functional projects.
• Strong knowledge of Lean, Six Sigma, root-cause analysis, process mapping, workflow analysis, and performance measurement.
• Experience evaluating internal controls, organizational risk, or audit findings and translating them into sustainable operational improvements.
• Strong project management skills with the ability to manage multiple initiatives and competing priorities.
• Experience analyzing data and developing KPIs, dashboards, or executive reporting.
• Strong communication, facilitation, and stakeholder-management skills.
• Ability to influence change and deliver results without direct supervisory authority.
• Proficiency with Excel, business systems, reporting platforms, and data-analysis tools.
• Ability to travel as needed.

Preferred Qualifications

• Lean Six Sigma Green Belt certification; Black Belt certification is a plus.
• Experience within healthcare, managed care, population health, or another regulated industry.
• Understanding of Agile project management principles.
• Experience working within or supporting a Center of Excellence.
• Experience with systems implementation, workflow automation, or technology optimization.

A bit about us

Leading provider of care management services for both California and Washington states

Why join us?

• Strong reputation in the community.
• Great leadership and company culture.
• Excellent opportunity to join a growing organization.
• Comprehensive benefits & compensation package.