Process Improvement Prog Mgr Sr

MultiCare Health System; Claremont (CA); On-site; USD 109,000 - 156,000; Full time

Job summary

MultiCare Health System is seeking a Senior Process Improvement Program Manager to lead enterprise-wide initiatives that enhance efficiency, quality, patient safety and outcomes. The role educates and coaches PI teams, designs scalable strategies, analyzes large data sets, and collaborates with stakeholders to implement solutions that align with regulatory and quality goals.

The ideal candidate has strong critical thinking, extensive quality, PI, and data analysis experience, plus excellent

Qualifications

• Master’s degree in a related field is required.
• Certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) is required.
• Minimum five (5) years in a healthcare or related setting in a professional/technical role.
• Minimum five (5) years leading or coaching performance improvement.
• Minimum ten (10) years of experience in quality, process improvement, or project/program management.

Responsibilities

• Lead enterprise-level Strategy Deployment education, facilitation and coaching.
• Design and execute scalable initiatives to improve PI services and outcomes.
• Perform large-scale data analysis, benchmarking and workflow documentation.
• Deliver expert recommendations to optimize workflows and reduce errors.
• Onboard and train new PI team members and develop PI curriculum.

Skills

Process improvement

Leadership

Coaching

Data analysis

Communication

Organizational skills

Education

Master’s degree in related field

IHI Basic Cert

LSSBB

Job description

Join a team that shares your calling At MultiCare, you’re more than just a job title - you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home. FTE: 1.0, Shift: Day, Schedule: Day

Position Summary

The Process Improvement Prog Mgr Sr leads enterprise-wide initiatives to enhance operational efficiency, quality, patient safety, and outcomes in a healthcare setting. Key responsibilities include educating, coaching, and mentoring process improvement (PI) team members in addition to all MHS employees; designing and executing scalable improvement strategies; conducting large-scale data analysis and workflow assessments; and collaborating with stakeholders to implement solutions. This role facilitates the use of process improvement methodologies and supports compliance with regulatory requirements and quality goals. Candidates must have strong critical thinking skills, extensive experience in quality, process improvement, and data analysis. Strong communication, leadership, and organizational skills are essential, along with social astuteness, the ability to coach teams, positively influence leaders, handle challenging conversations and complex problems while role modeling MHS values, and promoting best practices throughout the organization.

Responsibilities

Senior level role encompasses the duties of the “Staff” role and in addition does the following items:

• Lead enterprise level Strategy Deployment (SD) education, facilitation and coaching.
• Lead, design and execute scalable initiatives to improve the effectiveness and service quality of the PI department.
• Perform large scale, complex data analysis, benchmarking, analyze business processes and assist with analyzing clinical processes using data, interviewing, and observation to document workflows.
• Deliver expert recommendations for optimizing workflows, enhancing efficiency, implementing safe and appropriate simplification strategies, reducing errors, eliminating obstacles, and achieving superior outcomes.
• Lead the enterprise-wide establishment and sharing of standardized processes and best practices.
• Onboard and train new PI team members in all PI services and develop PI training and curriculum.

Requirements

• Master’s degree in a related field required.
• Relevant certification in process improvement, quality, or patient safety (e.g., IHI Basic Cert, LSSBB) required.
• Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting.
• Minimum of five (5) years leading or coaching performance improvement.
• Minimum of ten (10) years of experience in quality, process improvement, project/program management or any combination of these areas.
• Consideration given to internal candidates not meeting all minimum requirements.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth & education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

• Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

• We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $108,680.00 - $156,353.60 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.

MultiCare is a not-for-profit health care organization with more than 28,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho. MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization. Thirteen hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washington — Overlake Medical Center, Navos Behavioral Health Hospital, Valley Hospital, Yakima Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.

Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, Kindness and Joy, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.

MultiCare provides equal employment opportunity to all employees and job applicants. We do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an external job applicant who requires reasonable accommodation in the job application process, please contact the Employee Resource Center (ERC) at 253-403-6947 and we will assist you with submitting a ticket to initiate your request for accommodation. If you are a current employee, you can submit an ERC ticket or call the ERC for assistance.