Senior Process Improvement Lead - Lean Six Sigma

Community Bank, N.A.; Lyndon (NY); On-site; USD 72,000 - 125,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Pension

Tuition reimbursement

Banking discounts

Job summary

Community Bank, N.A. is seeking a Senior Business Process Analyst to identify, analyze, and redesign processes across the organization.

You will lead workshops, mentor junior analysts, and apply Lean Six Sigma to deliver measurable improvements in efficiency, quality, and customer experience. You will collaborate with supervisors and business leaders, create dashboards and metrics, and support cross-site projects with up to 20% travel.

Qualifications

• Associate's degree in Business, Industrial Engineering, Information Systems, or a related field required; Bachelor's degree preferred.
• Lean Six Sigma Green Belt certification preferred; willingness to obtain certification within six (6) months required.
• All applicants must be 18 years of age or older.

Responsibilities

• Independently lead current-state process documentation and analysis.
• Identify process inefficiencies, gaps, and opportunities for automation or redesign.
• Contribute to future-state solutions that improve efficiency, quality, and customer experience.
• Facilitate process mapping sessions, workshops, and value stream analyses.
• Collaborate with stakeholders to build consensus and drive alignment on process changes.
• Take ownership of medium-sized improvement projects or workstreams within larger initiatives.
• Ensure deliverables are completed on time, within scope, and with measurable outcomes.
• Provide guidance, coaching, and peer review for junior analysts.
• Share best practices and support team development in process analysis techniques.
• Help develop dashboards, scorecards, and metrics to track performance improvements.
• Present findings and progress reports to project teams and leadership.
• Champion Lean Six Sigma practices across projects.
• Actively contribute ideas to improve departmental standards, templates, and toolkits.
• This position may require up to 20% travel for cross-site projects and workshops.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position.

Skills

Analytical skills

Facilitation

Problem-solving

Process mapping

Gap analysis

Root cause analysis

Excel

Data analytics

Communication

Education

Associate's degree in Business/Industrial Engineering/Information Systems

Bachelor's degree preferred

Lean Six Sigma Green Belt certification preferred

Tools

Visio

Lucidchart

Signavio

Excel

Job description

Community Bank, N.A. is seeking a Senior Business Process Analyst to identify, analyze, and redesign processes across the organization.

You will lead workshops, mentor junior analysts, and apply Lean Six Sigma to deliver measurable improvements in efficiency, quality, and customer experience. You will collaborate with supervisors and business leaders, create dashboards and metrics, and support cross-site projects with up to 20% travel.