Lean Process Improvement Analyst (Entry-Level)

Coca-Cola Beverages Northeast; City of Syracuse (NY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

11 paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with generous match

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) is seeking a Business Process Analyst to support efforts to improve efficiency and customer satisfaction.

This entry-level role involves documenting workflows, analyzing processes, and helping redesign solutions under supervision. You’ll learn Lean Six Sigma practices, participate in cross-department projects, assist with process mapping, measurement, and reporting, and help maintain dashboards.

Qualifications

• Associate’s degree in Business, Industrial Engineering, Information Systems, or a related field.
• Lean Six Sigma Green Belt certification preferred; willingness to obtain certification within six (6) months required.

Responsibilities

• Document current-state workflows through interviews, observations, and data review.
• Support process mapping, gap analysis, and root cause identification activities.
• Coordinate and provide admin support for workshops, Kaizen events, and Lean Six Sigma projects.
• Track key performance indicators and contribute to project reporting.
• Collaborate with supervisors, analysts, and stakeholders to support improvement initiatives.
• Travel up to 20% for training, workshops, or cross-site support.

Skills

Analytical skills

Documentation

Teamwork

Communication skills

Microsoft Office

Visio

Lucidchart

Signavio

Education

Associate’s degree in Business/related field

Bachelor’s degree preferred

Tools

Visio

Lucidchart

Signavio

Job description

Community Financial System, Inc. (CFSI) is seeking a Business Process Analyst to support efforts to improve efficiency and customer satisfaction.

This entry-level role involves documenting workflows, analyzing processes, and helping redesign solutions under supervision. You’ll learn Lean Six Sigma practices, participate in cross-department projects, assist with process mapping, measurement, and reporting, and help maintain dashboards.