Senior Process Improvement Architect - Retail Banking Ops

PNC Financial Services Group, Inc.; Kalamazoo (MI); On-site; USD 77,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid time off

Job summary

PNC is hiring a Senior Process Improvement Consultant for Retail Bank Operations—OPEX. Based in Pittsburgh, PA, Miamisburg, OH, Kalamazoo, MI or Philadelphia, PA, you will design end-to-end solutions using automation and analytics to improve efficiency and reduce risk.

You will consult with business partners, develop business cases, and guide cross-functional teams through change, while mentoring others and aligning initiatives with risk management frameworks.

Qualifications

• Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
• Certifications are often required.
• Experience in process improvement and operations optimization is preferred.

Responsibilities

• Consult with line of business to optimize operations and technology processes end-to-end.
• Perform diagnostics and present cost-benefit analyses to senior leadership.
• Redesign cross-functional projects and align with business objectives.
• Lead quality and cost improvement initiatives using data and process modeling.
• Mentor teams and sustain improvements after implementation.

Skills

Senior facilitation

Business strategy

Cross-functional collaboration

Education

Bachelor's

Job description

PNC is hiring a Senior Process Improvement Consultant for Retail Bank Operations—OPEX. Based in Pittsburgh, PA, Miamisburg, OH, Kalamazoo, MI or Philadelphia, PA, you will design end-to-end solutions using automation and analytics to improve efficiency and reduce risk.

You will consult with business partners, develop business cases, and guide cross-functional teams through change, while mentoring others and aligning initiatives with risk management frameworks.