Process Improvement Consultant Senior- Retail Bank Operations

PNC Financial Services Group, Inc.; Pennsylvania; On-site; USD 77,000 - 130,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Process Improvement Consultant within Retail Bank Operations to design and implement automated, AI-enabled solutions that enhance efficiency and reduce risk.

The role involves partnering with lines of business, guiding system transitions, and delivering data-driven process improvements across multiple locations in Pittsburgh, PA, as well as OOH sites. The ideal candidate has extensive experience in process improvement, analytics, and

Qualifications

• Senior-level Process Improvement experience.
• Experience driving automation and AI-enabled process optimization.
• Ability to lead cross-functional design discussions with stakeholders.

Responsibilities

• Design solutions using automation, RPA, generative AI, ML, and workflow systems to optimize processes.
• Consult with business partners to gather inputs and propose technical solutions.
• Assist in introducing new systems and support governance.
• Demonstrate knowledge of industry standards in process engineering and automation.
• Partner with cross-functional teams to align improvement initiatives with organizational goals.
• Mentor teams to build capabilities and sustain improvements.

Skills

Change Management

Corporate Governance

Data Analytics

Process Efficiencies

Process Improvements

Risk Assessments

Analytical Thinking

Consulting

Effective Communications

Flexibility and Adaptability

Influencing

Organizational Change Mgt

Organizational Savvy and Politics

Problem Solving

Project Management

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Process Improvement Consultant Senior within PNC's Retail Bank Operations- OPEX (Operational Process Excellence)team, you will be based in Pittsburgh, PA, Miamisburg, OH, Kalamazoo, MI or Philadelphia, PA.

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

Key Responsibilities

• Design solutions that incorporate intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems to optimize process efficiency, reduce processing time, and mitigate risks.
• Consult with business partners to gather necessary inputs and recommend and/or create technical solutions to address business process issues.
• Assist in the introduction of new systems to facilitate a smooth and effective transition, supporting system issue management.
• Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices.
• Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals.

Capabilities proven senior-level facilitation and influence skills; able to lead ambiguous, high-stakes design discussions with key stakeholders Experience developing and executing on business strategies.

Job Description

Consults with the Line of Business to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.

Conducts complex business diagnostics to identify, quantify and prioritize value creation project.

Cultivates and presents business case, implementation deliverables, cost-estimates, and cost-benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.

Uses comprehensive view of organizational processes to facilitates the redesign of complex, cross-functional projects.

Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.

Leads efforts to improve the quality and/or minimize process cost.

Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements.

Executes on findings by preparing and presenting optimization efforts to governance committees for approval.

Assess risks associated with current and proposed processes against business objectives and ensures alignments with the bank's and unit's risk appetite and risk management framework.

Consults business partners to ensure that introduction of new process is smooth and effective, and sustains or improves quality of output.

Mentors individuals and teams to build capabilities.

Leverages strong relationships with the Line of Business to ensure continuous improvement after initial implementation.

PNC Employees Take Pride

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

Competencies

• Analytical Thinking
• Consulting
• Effective Communications
• Flexibility and Adaptability
• Influencing
• Organizational Change Mgt
• Organizational Savvy and Politics
• Problem Solving
• Project Management

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $77,000.00 – $130,000.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 10/01/2026, although it may be longer with business discretion.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level
• Years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Overview

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

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