Senior Process Improvement Analyst

City of Houston; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

City of Houston is seeking a Senior Staff Analyst in the Director's Office to analyze internal workflows, map processes, and implement data-driven improvements across divisions. The role focuses on building dashboards, driving efficiency, and creating standardized SOPs with cross-functional teams.

Ideal candidates bring strong analytical skills, experience with Lean and Six Sigma concepts, and the ability to translate complex data into executive-ready presentations for senior leadership.

Qualifications

• Requires Bachelor’s degree in Business Administration, Public Administration or related field.
• Five (5) years of professional administrative, financial or analytical experience related to the type of work.
• Graduate degrees related to the work may substitute for experience on a year-for-year basis.

Responsibilities

• Investigates internal operational issues and evaluates workflows to identify inefficiencies and improvement opportunities.
• Conducts detailed process mapping, workflow assessments, and root-cause analyses for medium- to high-complexity operations.
• Reviews current-state workflows and designs future-state workflows to improve efficiency, consistency, and compliance.
• Applies continuous-improvement methodologies (Lean, PDCA, Kaizen, Six Sigma) to develop actionable solutions.
• Builds and maintains dashboards and reports using Power BI and Excel for leadership decisions.

Skills

Data extraction

Power BI

Excel

Workflow mapping

Continuous improvement

Policy interpretation

Executive reporting

Cross-functional facilitation

Education

Bachelor's degree in Business Admin/Public Administration or related

Tools

Power BI

Job description

City of Houston is seeking a Senior Staff Analyst in the Director's Office to analyze internal workflows, map processes, and implement data-driven improvements across divisions. The role focuses on building dashboards, driving efficiency, and creating standardized SOPs with cross-functional teams.

Ideal candidates bring strong analytical skills, experience with Lean and Six Sigma concepts, and the ability to translate complex data into executive-ready presentations for senior leadership.