Process Analyst

System Soft Technologies; Colorado Springs (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

System Soft Technologies is seeking a Process Improvement Analyst to partner with agencies and leadership, driving measurable changes using Lean, Six Sigma, and the Seven Quality Tools. You will map processes, perform root-cause analyses, and lead rapid improvement events to deliver ROI.

You will train teams, coach executives, and help prioritize initiatives aligned with agency objectives, while tracking performance to ensure changes achieve defined results.

Qualifications

• Bachelor's degree in Business, Engineering, Public Administration, Finance, Management, or a related field.
• 2+ years of team experience driving measurable change.
• 2+ years facilitating continuous improvement activities, including training and education aligned with organizational objectives.
• Data analysis experience using Excel, SPSS, Minitab, Stata, R, or an equivalent tool.
• Experience managing budget and performance data, training others in process improvement/project management/behavioral economics/human-centered design, and analyzing processes to recommend improvements.
• Strong knowledge of the Seven Quality Tools, process improvement methodologies, project management, facilitation, and executive-level communication.

Responsibilities

• Facilitating process mapping, root cause analysis, improvement workshops, and rapid improvement events.
• Developing and delivering process improvement training; coaching and mentoring employees and executive leadership.
• Supporting strategic deployment, project selection, and prioritization aligned with agency objectives.
• Analyzing business processes, programs, policies, budget data, and performance metrics to identify improvement opportunities.
• Building business cases, evaluating ROI, and preparing reports with findings and recommendations for leadership.
• Developing and tracking performance metrics, measuring improvement outcomes, and ensuring approved changes achieve defined results.
• Partnering with stakeholders across departments to gain buy-in, manage conflict, and drive measurable change.

Skills

Facilitation

Executive-level communication

Project management

Data analysis

Education

Bachelor's degree in Business, Engineering, Public Administration, Finance, Management, or related field

Tools

Excel

SPSS

Minitab

Stata

R

Job description

Partners with agencies and executive leadership to drive continuous improvement and data-driven decision-making in transactional environments using Lean, Six Sigma, and the Seven Quality Tools.

Responsibilities:

• Facilitating process mapping, root cause analysis, improvement workshops, and rapid improvement events.
• Developing and delivering process improvement training; coaching and mentoring employees and executive leadership.
• Supporting strategic deployment, project selection, and prioritization aligned with agency objectives.
• Analyzing business processes, programs, policies, budget data, and performance metrics to identify improvement opportunities.
• Building business cases, evaluating ROI, and preparing reports with findings and recommendations for leadership.
• Developing and tracking performance metrics, measuring improvement outcomes, and ensuring approved changes achieve defined results.
• Partnering with stakeholders across departments to gain buy-in, manage conflict, and drive measurable change.

Required qualifications:

• Bachelor's degree in Business, Engineering, Public Administration, Finance, Management, or a related field.
• 2+ years of team experience driving measurable change.
• 2+ years facilitating continuous improvement activities, including training and education aligned with organizational objectives.
• Data analysis experience using Excel, SPSS, Minitab, Stata, R, or an equivalent tool.
• Experience managing budget and performance data, training others in process improvement/project management/behavioral economics/human-centered design, and analyzing processes to recommend improvements.
• Strong knowledge of the Seven Quality Tools, process improvement methodologies, project management, facilitation, and executive-level communication.