Operational Process Improvement Analyst

City of Austin; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Austin is seeking a Business Process Specialist to conduct research, analysis, and improvement of business processes across projects. You will support senior consultants and leaders, develop data-driven insights, and help implement new policies and procedures.

The role requires collaboration with teams, data analysis using Excel and Power BI, and effective communication to document processes and findings. Travel to multiple locations may be required.

Qualifications

• Bachelor's degree in a related field plus 1 year of experience; experience may substitute for education up to four years.
• Preferred: experience eliciting and documenting business process knowledge, knowledge management, and process mapping.
• Experience using Excel and Power BI to maintain datasets, analyze trends and prepare dashboards.

Responsibilities

• Plan, execute and close projects; maintain project schedules and status reports.
• Develop databases to support data analysis and research findings for business projects.
• Prepare recommendations for policies, procedures, and process changes.
• Write reports summarizing findings and data collection methods.
• Facilitate meetings and document action items and owners.

Skills

Business strategies

Planning processes

Data analysis

Problem solving

Communication (oral & written)

Team work

Education

Bachelor's degree in a related field

Tools

Excel

Power BI

SharePoint

Job description

City of Austin is seeking a Business Process Specialist to conduct research, analysis, and improvement of business processes across projects. You will support senior consultants and leaders, develop data-driven insights, and help implement new policies and procedures.

The role requires collaboration with teams, data analysis using Excel and Power BI, and effective communication to document processes and findings. Travel to multiple locations may be required.