Senior Process Excellence Analyst - Automation & AI

Eagle Bancorp, Inc.; Silver Spring, Northern (MD, KY); Hybrid; USD 88,000 - 142,000; Full time

Job summary

EagleBank in Silver Spring, MD, is seeking a Process Excellence Senior Analyst to lead complex process improvement engagements across the bank, from discovery to benefits realization. You will draft and design processes, mentor analysts, and identify automation opportunities to reduce manual work and strengthen controls.

The role emphasizes collaboration with IT and business leaders, development of current and future state process docs, dashboards, and business cases showing measurable benefits.

Qualifications

• 6+ years in process improvement, operational excellence, business analysis, or process reengineering with leadership of cross-functional redesigns.

Responsibilities

• Lead end-to-end process improvement engagements from scoping to benefits realization.
• Facilitate workshops with owners and leaders to document pain points and future-state design.
• Draft current-state and future-state process documentation, maps, and controls.
• Build business cases quantifying benefits and effort.
• Identify automation, RPA, and AI opportunities; partner with IT and vendors.
• Track benefits and develop dashboards and metrics post-implementation.

Skills

Lean Six Sigma

Data analysis

Advanced Excel

Power BI

Process mapping

Education

BA/BS in Business, IT, or related field

Tools

Visio

Jira

BigPicture

Job description

EagleBank in Silver Spring, MD, is seeking a Process Excellence Senior Analyst to lead complex process improvement engagements across the bank, from discovery to benefits realization. You will draft and design processes, mentor analysts, and identify automation opportunities to reduce manual work and strengthen controls.

The role emphasizes collaboration with IT and business leaders, development of current and future state process docs, dashboards, and business cases showing measurable benefits.