Senior Process Design & Transformation Lead

U.S. Bank; Minneapolis (MN); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical)

Dental insurance

Vision insurance

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Minneapolis seeks a Senior Process Design Lead to drive process transformation across the Sales, Credit & Servicing Center of Excellence, shaping future-state processes and optimizing user experience.

You will partner with stakeholders, document processes, translate requirements into improvements, and support platform enhancements with Salesforce, nCino, Zafin and PrecisionLender in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience.
• Six+ years of related work experience.
• Strong communication, organizational and problem-solving skills.

Responsibilities

• Analyze and document processes using industry-standard methodologies.
• Develop future-state process models to enhance efficiency and effectiveness.
• Partner with stakeholders to optimize efficiencies and align processes to strategic objectives.
• Gather requirements from business lines ensuring process changes align to business needs.
• Translate business requirements into actionable process improvements.
• Support platform enhancements that impact process execution and collaborate with product owners.
• Gather feedback and iterate processes based on user experience.
• Ensure processes align with regulatory, compliance and industry best practices.
• Recommend and drive continuous improvements to optimize efficiency.
• Build strong relationships with key partners to align on expectations and resolve conflicts.

Skills

Leadership

Project management

Communication

Problem-solving

Salesforce knowledge

nCino knowledge

Education

Bachelor's degree or equivalent

Job description

U.S. Bank in Minneapolis seeks a Senior Process Design Lead to drive process transformation across the Sales, Credit & Servicing Center of Excellence, shaping future-state processes and optimizing user experience.

You will partner with stakeholders, document processes, translate requirements into improvements, and support platform enhancements with Salesforce, nCino, Zafin and PrecisionLender in a fast-paced environment.