Senior Process Design Lead — Banking Ops Transformation

U.S. Bank; New York (NY); Hybrid; USD 133,000 - 157,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave

401(k) and retirement plan

Paid vacation

11 paid holidays

Adoption assistance

Job summary

U.S. Bank is seeking an experienced Senior Process Design Lead to drive process design, optimization, and implementation for Sales, Credit & Servicing Center of Excellence.

The role focuses on transforming business processes across Salesforce, nCino, Zafin and PrecisionLender, collaborating across lines to assess current-state, design future-state, and improve efficiency and user experience. The ideal candidate will have strong problem-solving, communication, and leadership abilities, with a

Qualifications

• Typically has six or more years of related work experience.
• Salesforce and nCino knowledge preferred
• Bachelor's degree, or equivalent work experience

Responsibilities

• Analyze and document processes using industry-standard methodologies
• Develop future-state process models to enhance efficiency and effectiveness
• Partner with stakeholders to optimize efficiencies and align processes to strategic objectives
• Gather requirements from business lines ensuring process changes align to business needs
• Translate business requirements into actionable process improvements
• Support platform enhancements that impact process execution and partner closely with product owners to drive delivery
• Gather feedback and iterate processes based on user experience
• Ensure processes align with regulatory, compliance and industry best practices
• Recommend and drive continuous improvements to optimize efficiency
• Build strong relationships with key partners to align on expectations and resolve conflicts

Skills

Salesforce knowledge

nCino knowledge

Leadership skills

Communication skills

Project management

Analytical thinking

Process design

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

nCino

Zafin

PrecisionLender

Job description

U.S. Bank is seeking an experienced Senior Process Design Lead to drive process design, optimization, and implementation for Sales, Credit & Servicing Center of Excellence.

The role focuses on transforming business processes across Salesforce, nCino, Zafin and PrecisionLender, collaborating across lines to assess current-state, design future-state, and improve efficiency and user experience. The ideal candidate will have strong problem-solving, communication, and leadership abilities, with a