Senior Salesforce Project Lead – Business Banking

U.S. Bank; Chicago (IL); Hybrid; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Job summary

U.S. Bank is seeking an experienced and collaborative Business Banking Salesforce Project Manager to shape the future of our BCRM Salesforce platform.

This role connects business stakeholders, sales leaders, product strategy, and technology partners to deliver solutions that improve user experience and business outcomes. You will guide prioritization, requirements gathering, and cross-functional delivery for a widely-used platform across Business Banking.

Qualifications

• Bachelor's degree or equivalent work experience.
• Eight or more years of experience leading complex business, technology, platform, or transformation initiatives.
• Experience working with Salesforce CRM or similar enterprise CRM platforms.
• Strong communication, stakeholder management, facilitation, and relationship-building skills.

Responsibilities

• Lead the prioritization, planning, design, and implementation of enhancements and capabilities within the Business Banking Salesforce platform.
• Partner with business leaders, sales teams, product managers, and technology partners to translate objectives into actionable solutions.
• Facilitate requirements gathering, stakeholder discussions, business process analysis, and solution design activities.
• Identify opportunities to improve operational efficiency, user experience, and business outcomes through Salesforce capabilities.
• Coordinate cross-functional initiatives from concept through implementation with stakeholder alignment.
• Manage project plans, timelines, dependencies, risks, issues, and communications throughout the lifecycle.
• Support user adoption, training, change management, and continuous improvement efforts.

Skills

Salesforce CRM

Cross-functional collaboration

Stakeholder management

Requirements gathering

Project management

Education

Bachelor's degree or equivalent work experience

Job description

U.S. Bank is seeking an experienced and collaborative Business Banking Salesforce Project Manager to shape the future of our BCRM Salesforce platform.

This role connects business stakeholders, sales leaders, product strategy, and technology partners to deliver solutions that improve user experience and business outcomes. You will guide prioritization, requirements gathering, and cross-functional delivery for a widely-used platform across Business Banking.