Process Improvement Manager

Jobtailor; Garden Grove (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a seasoned Process Improvement professional to evaluate and optimize organizational workflows, leading cross-functional initiatives and implementing Lean Six Sigma methodologies. You will develop standardized workflows, dashboards, and reporting tools to drive performance across departments.

The role requires strong analytical skills, strategic thinking, and the ability to influence without direct authority, with heavy emphasis on data-driven decision making and process

Qualifications

• Bachelor’s degree in a related field is required.
• Minimum 5+ years of progressive process improvement experience.
• Experience leading cross-functional initiatives and projects.
• Experience analyzing operational data to drive decisions.
• Strong knowledge of Lean, Six Sigma, RCA, and process mapping.

Responsibilities

• Evaluate workflows and processes to identify opportunities for efficiency, quality, and scalability.
• Lead cross-functional process improvement initiatives and support implementation.
• Apply Lean Six Sigma and RCA to reduce waste and optimize operations.
• Develop standardized workflows, SOPs, process maps, and documentation for consistency and compliance.
• Coordinate with leadership on initiatives, changes, and opportunities.
• Develop operational metrics, dashboards, and reporting tools to track performance.
• Collaborate on designing, testing, and optimizing tech solutions and system implementations.

Skills

Lean Six Sigma

Cross-functional PM

Data-driven decisions

Process mapping

Operational excellence

Root cause analysis

Strategic thinking

Communication

Change management

Education

Bachelor's degree (related field)

Master's degree preferred

Tools

Microsoft Office Suite

Excel

Reporting Tools

Business Systems

Virtual platforms

Dashboard Software

Job description

• Evaluate organizational workflows, business processes, and operational practices to identify opportunities for improved efficiency, quality, scalability, and performance
• Lead cross-functional process improvement initiatives by analyzing current-state operations, identifying root causes, recommending sustainable solutions, and supporting implementation
• Apply Lean, Six Sigma, root cause analysis, and continuous improvement methodologies to reduce waste and optimize operations
• Develop standardized workflows, operating procedures, process maps, and documentation supporting consistency, efficiency, and regulatory compliance
• Evaluate process-related organizational risks and recommend solutions to strengthen internal controls and operational reliability
• Identify and promote best practices across departments
• Lead complex organizational initiatives aligned with Titanium Healthcare's strategic priorities
• Partner with executive leadership and operational teams on initiatives, process changes, and organizational opportunities
• Facilitate meetings, project planning sessions, and cross-functional workgroups
• Coordinate with internal departments and external partners on operational improvements, technology enhancements, and process standardization
• Monitor project outcomes and recommend adjustments for long-term sustainability
• Develop operational metrics, dashboards, and performance indicators
• Analyze operational, financial, and performance data to identify trends and prioritize improvements
• Design and maintain reporting tools that provide leaders with actionable performance insights
• Evaluate improvement initiatives using measurable outcomes and recommend enhancements
• Evaluate business systems and workflows for efficiency, automation, and user-experience improvements
• Collaborate on designing, testing, implementing, and optimizing technology solutions
• Lead or support system implementations, upgrades, workflow redesign, and user acceptance testing
• Support reporting capabilities and workflow enhancements
• Advise leaders on process improvement and organizational change
• Influence cross-functional teams through collaboration and data-driven recommendations
• Communicate operational concepts, project updates, and recommendations to leaders and stakeholders
• Pursue ongoing professional development and perform other assigned duties and special projects

Requirements

• Bachelor's degree in industrial engineering, systems engineering, operations management, business administration, healthcare administration, public health, or another related field required
• Minimum of 5+ years of progressively responsible experience in process improvement, operational excellence, business process optimization, or continuous improvement
• Experience leading complex cross-functional initiatives
• Demonstrated experience leading cross-functional projects and collaborating with multiple departments
• Experience analyzing operational data, developing performance metrics, and using data to identify trends and support business decisions
• Strong knowledge of Lean, Six Sigma, root cause analysis, process mapping, workflow analysis, and continuous improvement methodologies
• Strong project management skills and ability to manage multiple initiatives and competing demands
• Excellent analytical, problem-solving, organizational, and critical thinking skills
• Ability to influence change and achieve results without direct supervisory authority
• Strategic thinking and ability to develop practical, sustainable solutions
• Strong business acumen balancing efficiency, quality, compliance, and organizational priorities
• Strong facilitation and relationship-building skills
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Fluent in English, written and verbal
• Ability to communicate clearly in person, by phone, and electronically
• Ability to identify problems and use logic and related information to develop and implement solutions
• Adequate hearing and vision, with corrective devices if necessary
• Ability to remain stationary and move around the office and/or travel throughout the community
• Ability to travel as needed
• Frequent computer, keyboard, and handheld/mobile device use; ability to type for extended periods
• Competence with computers, email, virtual platforms, and programs
• Proficiency in Microsoft Office Suite, including Excel, business systems, reporting tools, and data analysis software
• Distraction-free home workspace with a secure internet connection
• Lean Six Sigma Green Belt certification preferred; Black Belt certification a plus
• Healthcare, managed care, population health, or highly regulated industry experience preferred
• Business systems, operational technology, or workflow automation experience preferred
• Executive dashboard, performance metric, and organizational reporting tool experience preferred
• Organizational change management experience preferred
• Master's degree in a related field preferred

Core Competencies

Demonstrates expertise in process improvement methodologies such as Lean and Six Sigma, with a strong focus on operational excellence and data-driven decision-making. Capable of leading cross-functional initiatives, developing performance metrics, and fostering collaboration to enhance organizational efficiency and compliance.

Highest-signal resume keywords

• Lean Six Sigma Green Belt Certification
• Process Improvement Methodologies
• Cross-Functional Project Management
• Operational Data Analysis
• Performance Metrics Development

ATS Optimization Keywords

Hard Skills

• Process Mapping
• Root Cause Analysis
• Workflow Analysis
• Operational Excellence
• Data Analysis Software
• Performance Indicators
• Standardized Workflows
• Continuous Improvement
• Organizational Change Management
• Business Process Optimization

Soft Skills

• Analytical Skills
• Problem-Solving Skills
• Strategic Thinking
• Relationship-Building Skills
• Communication Skills

Certifications & Qualifications

• Lean Six Sigma Green Belt Certification
• Lean Six Sigma Black Belt Certification

Industry Keywords

• Healthcare
• Managed Care
• Population Health
• Regulated Industry
• Operational Technology

Tools & Technologies

• Microsoft Office Suite
• Reporting Tools
• Business Systems
• Virtual Platforms
• Dashboard Software