Client Consultant

Jobtailor

Louisiana (MO)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Job summary

Jobtailor is seeking a dedicated customer service professional to analyze and resolve billing and service-related issues, educate brokers and clients on products, and collaborate with partners on benefits administration.

Ideal candidates have 3–5 years in customer services or HR administration, strong communication skills, and the ability to leverage technology for solutions, with a foundational understanding of the insurance workflow. Strong collaboration and organizational skills are essential.

Qualifications

College degree preferred or equivalent experience required.
3–5 years of experience in Customer Services, Employee Benefits or HR administration preferred.
Strong service with a track record of driving customer resolution.
Ability to utilize and leverage technology and systems.
Ability to research and analyze problems and develop and implement creative, customer-focused solutions.
Introductory knowledge of the insurance business and company's workflow processes preferred.
Effective relationship building and consultative skills.
Strong written & verbal communication, negotiation, and persuasion skills.
Excellent collaboration skills.
Solid organizational, planning, and time management skills.

Responsibilities

Analyze, communicate, and consult on billing and service-related issues.
Educate customers, brokers and field partners on products and processes.
Work with brokers to resolve field issues related to clients.
Lead collaboration with business partners on administration and benefits processes.
Troubleshoot client file feeds or digital solutions.
Proficient in completing comprehensive audits including enrollment activity and premium remittance.
Manage competing accountabilities and prioritize client requests.
Own the prompt resolution of escalated client issues.

Skills

Customer Service

Benefits Administration

Problem Analysis

Communication Skills

Relationship Building

Education

Bachelor's degree preferred

Tools

Technology Utilization

Workflow Processes

Job description

Analyze, communicate, and consult on various billing and service-related issues.
Educate customers, brokers and field partners on products and processes.
Work with brokers to resolve field issues related to clients.
Lead collaboration with business partners on administration and benefits processes.
Troubleshoot client file feeds or digital solutions.
Proficient in completing comprehensive audits including enrollment activity and premium remittance.
Manage competing accountabilities and prioritize client requests.
Own the prompt resolution of escalated client issues.

Requirements

College degree preferred, or equivalent experience required.
3-5 years of experience in Customer Services, Employee Benefits or HR administration preferred.
Strong service with a track record of driving customer resolution.
Ability to utilize and leverage technology and systems.
Ability to research and analyze problems and develop and implement creative, customer-focused solutions.
Introductory knowledge of the insurance business and company's workflow processes preferred.
Effective relationship building and consultative skills.
Strong written & verbal communication, negotiation, and persuasion skills.
Excellent collaboration skills.
Solid organizational, planning, and time management skills.

Core Competencies

Demonstrates expertise in customer service and employee benefits administration, with a strong focus on problem-solving, relationship building, and effective communication. Proficient in managing client issues and utilizing technology to enhance service delivery.

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