Senior Print & Direct Mail Account Manager

American Solutions for Business; Nashville (TN); Hybrid; USD 60,000 - 85,000; Full time

Job summary

American Solutions for Business in Nashville, TN seeks an Expanded Services Account Manager to oversee high-volume print, direct mail, and promotional projects for a major retail client.

You will manage end-to-end programs, coordinate kitting and fulfillment, handle data-heavy order processing, and maintain proactive communication with sales partners and clients to ensure on-time delivery and quality results.

Qualifications

• Must have strong customer service focus and ability to manage multiple timelines.
• Experience handling print, direct mail, and promotional products is essential.
• Familiarity with kitting, fulfillment, and complex project coordination is required.

Responsibilities

• Provide dedicated service support to assigned sales associates and clients, handling orders and communication.
• Manage complex print, direct mail, and fulfillment programs for a retail client.
• Coordinate large-scale kitting, assembly, and distribution across multiple components and vendors.
• Process daily orders with accurate data entry and adherence to program requirements.
• Source products, obtain vendor quotes, and ensure on-time delivery and quality.
• Track orders from production to delivery and maintain status visibility.

Skills

Customer service

Order processing

Vendor coordination

Data entry

Communication

Analytical skills

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Internet-based tools

Job description

American Solutions for Business in Nashville, TN seeks an Expanded Services Account Manager to oversee high-volume print, direct mail, and promotional projects for a major retail client.

You will manage end-to-end programs, coordinate kitting and fulfillment, handle data-heavy order processing, and maintain proactive communication with sales partners and clients to ensure on-time delivery and quality results.