Senior Principal, Learning Strategy & Operations

Accenture PLC; San Diego (CA); On-site; USD 133,000 - 338,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a learning strategy and managed services practitioner in California to shape end-to-end learning solutions, engage with senior stakeholders, and support delivery across multiple workstreams. You will help design operating models, drive measurable outcomes, and contribute to AI-enabled learning strategies that link to business performance.

You will also support proposals, RFP responses, and cross-functional teamwork while mentoring managers and consultants and contributing to

Qualifications

• Minimum of 8 years of experience in learning strategy, organizational capability development, learning operations, talent consulting or a combination of all.
• Minimum of 2 years of experience in a professional services environment.
• Minimum of 2 years of experience contributing to or supporting client engagements, with growing responsibility for workstream and stakeholder management.

Responsibilities

• Shape, manage and contribute to learning managed services engagements, supporting operating model design, coordinating delivery across workstreams, maintaining quality, and helping drive measurable outcomes for clients.
• Engage confidently with senior client stakeholders (Director, VP, Head of L&D), supporting more senior colleagues in shaping the strategic agenda and helping to build trusted, long-term client relationships.
• Support business development activity within existing and prospective accounts, contributing to proposals, RFP responses, and commercial models as part of the go-to-market strategy for the Learning Performance & Innovation offering.
• Contribute to the design and architecture of learning managed services solutions, helping define the operating model — spanning governance, roles, delivery structures, and vendor ecosystems.
• Support client advisory on learning strategy and operating model design, integrating managed services expertise to help bridge strategic intent with operational execution and position L&D as a driver of business performance.
• Conduct learning capability diagnostics and needs assessments, contributing to transformation roadmaps grounded in data, market benchmarks, and business context.
• Support the design of AI-enabled learning operating models that embed automation, personalization, and analytics, spanning governance, roles, processes, technology, and vendor ecosystems.
• Help connect learning strategy to business performance outcomes, contributing to measurement frameworks, learning KPIs, and analytics approaches that demonstrate ROI and inform investment decisions.
• Contribute to the design and delivery of agentic learning strategies, helping clients embed AI-powered performance support and intelligent enablement tools into the everyday flow of work.
• Contribute to thought leadership in the learning advisory space, developing points of view, supporting the creation of reusable IP and frameworks, and helping shape Accenture’s go-to-market capabilities as AI continues to disrupt how organizations design, deliver, and measure learning.
• Contribute to and help develop cross-functional learning teams, supporting a strong delivery culture and coaching Manager and Consultant-level practitioners; and contribute to organizational transformation work through capability-building programs and leadership development initiatives that build lasting client capability.
• Be ready to build those air miles.

Skills

Learning strategy

Client engagement

Vendor management

Business development

Project management

Stakeholder management

Executive storytelling

Problem solving

Education

Advanced degree in adult education/learning science/OD/I/O psychology

Tools

Workday

SAP SuccessFactors

Cornerstone

Job description

Accenture is seeking a learning strategy and managed services practitioner in California to shape end-to-end learning solutions, engage with senior stakeholders, and support delivery across multiple workstreams. You will help design operating models, drive measurable outcomes, and contribute to AI-enabled learning strategies that link to business performance.

You will also support proposals, RFP responses, and cross-functional teamwork while mentoring managers and consultants and contributing to