Senior Principal, Learning Strategy & Operations

Accenture PLC; Seattle (WA); On-site; USD 141,000 - 311,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Long-term disability coverage

401(k)

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture seeks a learning strategy and managed services practitioner to shape end-to-end learning engagements and drive measurable client outcomes for senior L&D leaders. You will design operating models, govern delivery across workstreams, and contribute to proposals and commercial models as part of the Learning Performance & Innovation offering.

You’ll lead cross-functional teams, mentor managers and consultants, apply AI-enabled approaches, and help transform client capabilities through

Qualifications

• Minimum of 8 years of experience in learning strategy, organizational capability development, learning operations, talent consulting or a combination of all.
• Minimum of 2 years of experience in a professional services environment.
• Minimum of 2 years of experience contributing to or supporting client engagements, with growing responsibility for workstream and stakeholder management.

Responsibilities

• Shape, manage and contribute to learning managed services engagements, supporting operating model design, coordinating delivery across workstreams, maintaining quality, and helping drive measurable outcomes for clients.
• Engage confidently with senior client stakeholders (Director, VP, Head of L&D), supporting more senior colleagues in shaping the strategic agenda and helping to build trusted, long-term client relationships.
• Support business development activity within existing and prospective accounts, contributing to proposals, RFP responses, and commercial models as part of the go-to-market strategy for the Learning Performance & Innovation offering.
• Contribute to the design and architecture of learning managed services solutions, helping define the operating model — spanning governance, roles, delivery structures, and vendor ecosystems — that makes strategy operational and scalable.
• Support client advisory on learning strategy and operating model design, integrating managed services expertise to help bridge strategic intent with operational execution and position L&D as a driver of business performance.
• Conduct learning capability diagnostics and needs assessments, contributing to transformation roadmaps grounded in data, market benchmarks, and business context.
• Support the design of AI-enabled learning operating models that embed automation, personalization, and analytics, spanning governance, roles, processes, technology, and vendor ecosystems.
• Help connect learning strategy to business performance outcomes, contributing to measurement frameworks, learning KPIs, and analytics approaches that demonstrate ROI and inform investment decisions.
• Contribute to the design and delivery of agentic learning strategies, helping clients embed AI-powered performance support and intelligent enablement tools into the everyday flow of work.
• Contribute to thought leadership in the learning advisory space, developing points of view, supporting the creation of reusable IP and frameworks, and helping shape Accenture’s go-to-market capabilities as AI continues to disrupt how organizations design, deliver, and measure learning.
• Contribute to and help develop cross-functional learning teams, supporting a strong delivery culture and coaching Manager and Consultant-level practitioners; and contribute to organizational transformation work through capability-building programs and leadership development initiatives that build lasting client capability.
• Be ready to build those air miles.

Skills

Learning strategy

Client engagement

AI in learning

Proposal development

Leadership development

Change management

Education

Advanced degree in a related field

I/O psychology or organizational development certification

Tools

Workday

SAP SuccessFactors

Cornerstone

Job description

Accenture seeks a learning strategy and managed services practitioner to shape end-to-end learning engagements and drive measurable client outcomes for senior L&D leaders. You will design operating models, govern delivery across workstreams, and contribute to proposals and commercial models as part of the Learning Performance & Innovation offering.

You’ll lead cross-functional teams, mentor managers and consultants, apply AI-enabled approaches, and help transform client capabilities through