Senior Principal Customer Success Lead – Fintech SaaS

Swooped; United States; Sur place; USD 150 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health benefits

Retirement plan

Résumé du poste

Naehas is seeking a dynamic Principal Customer Success Manager to own the success and retention of our existing clients. You will drive value delivery, nurture relationships, and grow one or more accounts using the Naehas platform.

You will collaborate with Product and Services teams to identify opportunities for growth, upsell, and renewals while focusing on revenue generation across a portfolio of strategic customers.

Qualifications

• 10+ years in SaaS, fintech experience with Tier 1 banks.
• Bachelor’s degree in finance, business or economics.
• 5+ years in Customer Success with revenue expansion goals.
• Renewal and contract negotiation experience.
• Managed Enterprise Accounts generating over $1M in recurring revenue.
• Relationships with executive leadership in Enterprise accounts.

Responsabilités

• Renew contracts at increased NRR and retain logos in your book of business.
• Uncover upsell and cross sell opportunities and coordinate sales activities to close.
• Establish and strengthen relationships with executives and decision makers.
• Create referenceable accounts and partner with marketing to show our success.
• Evangelize how our product can improve KPI across use cases.
• Understand customer usage to provide insights for improvement and new opportunities.
• Monitor and report on activities and outcomes from opportunities.
• Willingness to travel up to 25%.

Connaissances

SaaS Fintech

Financial products

Customer Success

Contract negotiation

Enterprise accounts

Executive relationships

Formation

Bachelor's degree in finance/business/economics

Description du poste

Naehas is seeking a dynamic Principal Customer Success Manager to own the success and retention of our existing clients. You will drive value delivery, nurture relationships, and grow one or more accounts using the Naehas platform.

You will collaborate with Product and Services teams to identify opportunities for growth, upsell, and renewals while focusing on revenue generation across a portfolio of strategic customers.