Customer Success Manager, Fintech Health (Hybrid, Equity)

nitra; New York (NY); Hybrid; USD 100.000 - 140.000; Vollzeit

Benefits dieser Stelle

Equity

Competitive Salary

Health Care

Retirement Benefits

Hybrid work policy

Zusammenfassung

Nitra is seeking a high-energy Customer Success Manager to own a large book of healthcare practice customers during its Series B growth. You will drive retention, expansion, and consumption, and work cross-functionally across Sales, Product, and Marketing, translating complex financial and technical concepts for non-technical users.

This role offers equity, health benefits, and a hybrid office schedule in New York, with a strong focus on impact and ownership.

Qualifikationen

• 5+ years in high-velocity SMB/Middle Market customer success or account management.
• Experience owning a large book of business with metrics (GDR, NDR, consumption).
• Ability to translate complex concepts for non-technical users and drive action.
• Bachelor's degree or equivalent.

Aufgaben

• Own a large book of business (100+ customers) with accountability for consumption and retention.
• Drive consumption and utilization.
• Own retention outcomes.
• Deliver expansion and revenue growth.
• Operate with high velocity.
• Build and iterate playbooks.
• Translate complex financial and technology concepts into steps for non-technical users.
• Partner cross-functionally across timezones to improve onboarding and handoffs.

Kenntnisse

Customer Success

Account Management

Data driven

Cross-functional collaboration

Communication skills

Ausbildung

Bachelor's degree

Tools

CRM software

Jobbeschreibung

Nitra is seeking a high-energy Customer Success Manager to own a large book of healthcare practice customers during its Series B growth. You will drive retention, expansion, and consumption, and work cross-functionally across Sales, Product, and Marketing, translating complex financial and technical concepts for non-technical users.

This role offers equity, health benefits, and a hybrid office schedule in New York, with a strong focus on impact and ownership.