Senior Practice Operations Manager — Primary Care

Park Duvalle Community Health; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

11 paid holidays

HRSA loan repayment eligibility

Job summary

Park DuValle Community Health Center seeks a Practice Administrator to lead operational aspects of its primary care sites. You will oversee patient access, scheduling, provider productivity, and patient flow while guiding teams toward high-quality, patient-centered care.

The role requires strong leadership, communication, and problem-solving skills, plus collaboration with the CMO, Site Coordinators, and leadership team. You will drive operations improvements and ensure policy alignment.

Qualifications

• Bachelor’s degree in healthcare administration, business, nursing, or related field.
• LPN or nursing leadership background is preferred.
• Minimum five years of progressive healthcare operations leadership experience.
• Minimum three years managing ambulatory care or FQHC operations.

Responsibilities

• Provide operational oversight for all primary care locations and daily operations.
• Develop and monitor KPIs for patient access, volume, productivity, scheduling, and retention.
• Collaborate with Site Coordinators to implement standardized workflows.
• Identify barriers and develop corrective action plans to improve access and throughput.
• Lead cost-conscious workforce planning and support budget development.

Skills

Ambulatory operations knowledge

Patient access & scheduling

Clinic workflow management

Leadership & coaching

Data analysis & reporting

Verbal & written communication

EHR & practice management tools

Education

Bachelor’s degree in healthcare administration or related field

LPN or nursing leadership background

Tools

EHR systems

Practice management software

Microsoft Office & reporting tools

Job description

Park DuValle Community Health Center seeks a Practice Administrator to lead operational aspects of its primary care sites. You will oversee patient access, scheduling, provider productivity, and patient flow while guiding teams toward high-quality, patient-centered care.

The role requires strong leadership, communication, and problem-solving skills, plus collaboration with the CMO, Site Coordinators, and leadership team. You will drive operations improvements and ensure policy alignment.