Practice Administrator

Park Duvalle Community Health; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO

11 paid holidays

HRSA loan repayment eligibility

Job summary

Park DuValle Community Health Center seeks a Practice Administrator to lead operational aspects of its primary care sites. You will oversee patient access, scheduling, provider productivity, and patient flow while guiding teams toward high-quality, patient-centered care.

The role requires strong leadership, communication, and problem-solving skills, plus collaboration with the CMO, Site Coordinators, and leadership team. You will drive operations improvements and ensure policy alignment.

Qualifications

• Bachelor’s degree in healthcare administration, business, nursing, or related field.
• LPN or nursing leadership background is preferred.
• Minimum five years of progressive healthcare operations leadership experience.
• Minimum three years managing ambulatory care or FQHC operations.

Responsibilities

• Provide operational oversight for all primary care locations and daily operations.
• Develop and monitor KPIs for patient access, volume, productivity, scheduling, and retention.
• Collaborate with Site Coordinators to implement standardized workflows.
• Identify barriers and develop corrective action plans to improve access and throughput.
• Lead cost-conscious workforce planning and support budget development.

Skills

Ambulatory operations knowledge

Patient access & scheduling

Clinic workflow management

Leadership & coaching

Data analysis & reporting

Verbal & written communication

EHR & practice management tools

Education

Bachelor’s degree in healthcare administration or related field

LPN or nursing leadership background

Tools

EHR systems

Practice management software

Microsoft Office & reporting tools

Job description

Description

Park DuValle Community Health Centers is seeking a Practice Administrator to provide operational leadership for its primary care locations. The Practice Administrator will oversee clinic operations, patient access, provider productivity, scheduling, patient flow, and patient retention while supporting the delivery of high-quality, patient-centered care.

The position requires strong leadership, communication, and problem-solving skills, as well as the ability to collaborate effectively with the Chief Medical Officer (CMO), Site Coordinators, and other members of the leadership team. The Practice Administrator will lead operational improvement initiatives, supervise operational staff, and ensure consistent execution of organizational priorities in accordance with Park DuValle policies, procedures, and strategic objectives.

Responsibilities

• Provides operational oversight for all primary care locations and ensures efficient daily operations.
• Develops and monitors key performance indicators related to patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
• Partners with Site Coordinators to ensure consistent implementation of operational standards and workflows across all locations.
• Identifies operational barriers impacting patient access, throughput, quality service delivery, and organizational performance and develop corrective action plans.
• Monitors appointment utilization, provider schedules, no-show rates, cancellation trends, and clinic capacity to maximize patient access.
• Implement strategies to improve patient volume, patient retention, continuity of care, and overall patient satisfaction.
• Evaluates clinic workflows and patient throughput processes and recommends operational improvements to enhance efficiency and service delivery.
• Collaborates with the Chief Medical Officer and clinical leadership to align operational priorities with clinical objectives.
• Develops, analyzes, and presents operational performance reports, dashboards, and recommendations to executive leadership.
• Assists with budget development, workforce planning, resource allocation, and operational improvement initiatives.
• Partners with Revenue Cycle, Information Technology, Human Resources, and other departments to support organizational goals and operational effectiveness.
• Ensures compliance with applicable federal, state, FQHC, payer, and organizational standards.
• Leads and participates in organizational projects, strategic initiatives, and growth opportunities.
• Provides coaching, leadership, and professional development opportunities to direct reports and operational staff.
• All other duties as assigned.

Supervisory Responsibilities:

Provides direct supervision and leadership to operational staff, including but not limited to:

• Site Coordinators
• Front Office Staff
• Patient Access/Scheduling Personnel
• Referral Coordinators
• Other assigned operational positions

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development.

Requirements

Education:

• Bachelor’s degree in healthcare administration, Business Administration, Nursing, Public Health, Health Services Administration, or related healthcare field.
• LPN (Licensed Practical Nurse) or nursing leadership background.

Experience:

• Minimum five (5) years of progressive healthcare operations leadership experience.
• Minimum three (3) years managing ambulatory care, physician practice, primary care, community health center, or FQHC operations.
• Demonstrated experience improving patient access, provider productivity, operational performance, and patient satisfaction.
• Experience supervising staff and managing performance through key operational metrics.

Required Skills/Abilities:

• Strong knowledge of ambulatory healthcare operations, patient access, scheduling, and clinic workflow management.
• Understanding of healthcare quality measures, care coordination, and patient-centered care models.
• Ability to analyze operational and financial data and develop actionable improvement plans.
• Strong leadership, coaching, and team development skills.
• Excellent problem-solving and decision-making abilities.
• Ability to effectively manage multiple priorities in a fast-paced healthcare environment.
• Excellent verbal, written, and presentation communication skills.
• Proficiency in Electronic Health Record (EHR) systems, practice management software, Microsoft Office Suite, and healthcare reporting tools.
• Ability to establish and maintain positive working relationships with providers, staff, leadership, patients, and external stakeholders.
• Ability to maintain confidentiality and exercise sound judgment.

Work Environment/Physical Requirements:

• Operates primarily in a professional healthcare and office environment.
• Regularly use standard office equipment, including computers, phones, photocopiers, scanners, and other technology systems.
• Frequent travel between practice locations may be required.
• Ability to remain stationary for extended periods and occasionally move throughout clinical and office environments.
• Must be able to lift up to 15 pounds at times

Benefits and Perks

At Park DuValle Community Health Center, we offer a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees.

• Medical, dental, and vision insurance
• Employer-paid basic life and long-term disability insurance
• Short-term disability and Employee Assistance Program (EAP)
• Voluntary life, accident, critical illness, and disability benefits
• 403(b) retirement plan with employer match up to 5%
• Paid Time Off (PTO)
• 11 paid holidays
• HRSA Loan Repayment Program eligibility
• Meaningful work serving diverse and underserved communities

Why Join PDCHC?

At Park DuValle Community Health Center, you'll be part of a mission-driven organization dedicated to improving the health and well-being of our community while working alongside professionals who value teamwork, integrity, and excellence.

Equal Opportunity Employer: Park DuValle Community Health Center is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.