Practice Administrator

Park DuValle Community Health Centers; Louisville (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with employer 5

PTO and holidays

Job summary

Park DuValle Community Health Centers seeks a Practice Administrator to provide executive operational leadership across its primary care locations. You will oversee patient access, staffing, scheduling, and patient flow, ensuring delivery of high-quality, patient-centered care.

Collaborate with the CMO and site coordinators to execute strategic priorities. You will lead improvement initiatives, supervise staff, and produce performance dashboards while guiding budget and workforce planning to

Qualifications

• Strong knowledge of ambulatory healthcare operations, patient access, scheduling, and clinic workflow management.
• Ability to analyze operational and financial data and develop actionable improvement plans.
• Excellent leadership, coaching, and team development skills.
• Experience supervising staff and managing performance through key operational metrics.

Responsibilities

• Provides operational oversight for all primary care locations and ensures efficient daily operations.
• Develops and monitors KPIs related to patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
• Partners with Site Coordinators to implement operational standards and workflows across locations.
• Identifies barriers to patient access and develops corrective action plans.
• Monitors appointment utilization, schedules, no-show rates, and capacity to maximize patient access.
• Implements strategies to improve patient volume and satisfaction.
• Collaborates with CMO and clinical leadership to align operational priorities with clinical objectives.
• Develops and presents operational performance reports and dashboards to executive leadership.
• Supports budget development, workforce planning, and resource allocation.
• Leads organizational projects and provides coaching and development to staff.

Skills

Operational leadership

Ambulatory ops

Performance metrics

Staff development

Education

Bachelor's degree in healthcare administration / related field

LPN or nursing leadership background

Job description

Description

Park DuValle Community Health Centers is seeking a Practice Administrator to provide operational leadership for its primary care locations. The Practice Administrator will oversee clinic operations, patient access, provider productivity, scheduling, patient flow, and patient retention while supporting the delivery of high-quality, patient-centered care. The position requires strong leadership, communication, and problem-solving skills, as well as the ability to collaborate effectively with the Chief Medical Officer (CMO), Site Coordinators, and other members of the leadership team. The Practice Administrator will lead operational improvement initiatives, supervise operational staff, and ensure consistent execution of organizational priorities in accordance with Park DuValle policies, procedures, and strategic objectives.

Responsibilities

• Provides operational oversight for all primary care locations and ensures efficient daily operations.
• Develops and monitors key performance indicators related to patient access, patient volume, provider productivity, scheduling utilization, patient retention, and operational efficiency.
• Partners with Site Coordinators to ensure consistent implementation of operational standards and workflows across all locations.
• Identifies operational barriers impacting patient access, throughput, quality service delivery, and organizational performance and develop corrective action plans.
• Monitors appointment utilization, provider schedules, no-show rates, cancellation trends, and clinic capacity to maximize patient access.
• Implement strategies to improve patient volume, patient retention, continuity of care, and overall patient satisfaction.
• Evaluates clinic workflows and patient throughput processes and recommends operational improvements to enhance efficiency and service delivery.
• Collaborates with the Chief Medical Officer and clinical leadership to align operational priorities with clinical objectives.
• Develops, analyzes, and presents operational performance reports, dashboards, and recommendations to executive leadership.
• Assists with budget development, workforce planning, resource allocation, and operational improvement initiatives.
• Partners with Revenue Cycle, Information Technology, Human Resources, and other departments to support organizational goals and operational effectiveness.
• Ensures compliance with applicable federal, state, FQHC, payer, and organizational standards.
• Leads and participates in organizational projects, strategic initiatives, and growth opportunities.
• Provides coaching, leadership, and professional development opportunities to direct reports and operational staff.
• All other duties as assigned.

Supervisory Responsibilities

Provides direct supervision and leadership to operational staff, including but not limited to:

• Site Coordinators
• Front Office Staff
• Patient Access/Scheduling Personnel
• Referral Coordinators
• Other assigned operational positions

Carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Responsibilities include hiring, onboarding, training, coaching, performance management, disciplinary actions, and employee development.

Requirements

Education

• Bachelor’s degree in healthcare administration, Business Administration, Nursing, Public Health, Health Services Administration, or related healthcare field.
• LPN (Licensed Practical Nurse) or nursing leadership background.

Experience

• Minimum five (5) years of progressive healthcare operations leadership experience.
• Minimum three (3) years managing ambulatory care, physician practice, primary care, community health center, or FQHC operations.
• Demonstrated experience improving patient access, provider productivity, operational performance, and patient satisfaction.
• Experience supervising staff and managing performance through key operational metrics.

Required Skills/Abilities

• Strong knowledge of ambulatory healthcare operations, patient access, scheduling, and clinic workflow management.
• Understanding of healthcare quality measures, care coordination, and patient-centered care models.
• Ability to analyze operational and financial data and develop actionable improvement plans.
• Strong leadership, coaching, and team development skills.
• Excellent problem-solving and decision-making abilities.
• Ability to effectively manage multiple priorities in a fast-paced healthcare environment.
• Excellent verbal, written, and presentation communication skills.
• Proficiency in Electronic Health Record (EHR) systems, practice management software, Microsoft Office Suite, and healthcare reporting tools.
• Ability to establish and maintain positive working relationships with providers, staff, leadership, patients, and external stakeholders.
• Ability to maintain confidentiality and exercise sound judgment.

Work Environment/Physical Requirements

• Operates primarily in a professional healthcare and office environment.
• Regularly use standard office equipment, including computers, phones, photocopiers, scanners, and other technology systems.
• Frequent travel between practice locations may be required.
• Ability to remain stationary for extended periods and occasionally move throughout clinical and office environments.
• Must be able to lift up to 15 pounds at times

Benefits And Perks

At Park DuValle Community Health Center, we offer a comprehensive benefits package designed to support the health, financial well-being, and work-life balance of our employees.

• Medical, dental, and vision insurance
• Employer-paid basic life and long-term disability insurance
• Short-term disability and Employee Assistance Program (EAP)
• Voluntary life, accident, critical illness, and disability benefits
• 403(b) retirement plan with employer match up to 5%
• Paid Time Off (PTO)
• 11 paid holidays
• HRSA Loan Repayment Program eligibility
• Meaningful work serving diverse and underserved communities

Why Join PDCHC?

At Park DuValle Community Health Center, you'll be part of a mission-driven organization dedicated to improving the health and well-being of our community while working alongside professionals who value teamwork, integrity, and excellence.

Equal Opportunity Employer

Park DuValle Community Health Center is committed to creating an inclusive workplace and provides equal employment opportunities to all employees and applicants in accordance with applicable federal, state, and local laws.