Senior Practice Assistant

Mass General Physicians Organization; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham's Bulfinch Medical Group in Boston seeks an organized, patient-focused administrative professional to manage patient visits from scheduling through check-out. You will book appointments, triage routine questions, handle messages, and support billing and registration systems, acting as a Super User for scheduling, registration, and billing.

You will contribute to a positive patient experience by maintaining accurate records, handling routine communications, and ensuring

Qualifications

• High School Diploma or equivalent required.
• 3-5 years of office experience preferred.
• Advanced Microsoft Office skills: Outlook, Word, Excel, PowerPoint.
• Clear, professional written and verbal communication.
• Strong organization, time management, and attention to detail.

Responsibilities

• Be the first point of contact by phone, handling non-routine calls, taking accurate messages, and solving routine issues.
• Compose, edit, and proofread emails, memos, and letters.
• Maintain daily office operations: filing, copying, scanning, printing, and faxing.
• Manage time and assist others in juggling multiple priorities.
• Follow established protocols and work confidently within office systems.

Skills

MS Office

Organization

Communication

Education

High School Diploma or equivalent

Tools

Epic

Job description

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Be the Heart of Our Practice

Are you organized, patient-focused, and the go-to person others rely on? Join our team and help keep clinical operations running smoothly while making every patient visit a positive experience.

What You'll Do

• Manage patient visits from start to finish scheduling, check-in, and check-out
• Book appointments and maintain accurate appointment records
• Assist callers with routine questions and triage matters appropriately
• Handle messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms and scan documents into the patient record (Epic)
• Serve as a "Super User" for scheduling, registration, and billing systems, training and supporting colleagues
• Take on specialized tasks such as surgical scheduling and schedule changes/blocking
• Support additional responsibilities as needed

Why You'll Love This Role

• Be a trusted expert and resource for your team
• Build advanced skills in specialized scheduling and practice operations
• Make a real difference in every patient's experience

Qualifications

Are you the organized, tech-savvy professional who keeps an office running smoothly? Join our team and be the go-to person who helps colleagues and callers get what they need-clearly, accurately, and on time.

What You’ll Do

• Be the first point of contact by phone-handling non-routine calls, taking complete and accurate messages, and solving routine issues
• Compose, edit, and proofread emails, memos, and letters
• Keep daily office operations on track, including filing, copying, scanning, printing, and faxing
• Manage your own time-and help manage others' time-while juggling multiple priorities
• Follow established protocols and work confidently within office systems

What You Bring

• High School Diploma or equivalent (required)
• 3-5 years of office experience (required)
• Advanced Microsoft Office skills-Outlook, Word, Excel, and PowerPoint
• Clear, professional written and verbal communication
• Strong organization, time management, and attention to detail

Additional Job Details (if applicable)

Department: MGH Bulfinch Medical Group, 50 Staniford Street, Boston, MA

Schedule: 40 hours, days, onsite

Compensation: Starting at $22.00/hour, with increases based on years of experience.

Benefits: Medical, dental, vision, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!

Make a difference every day! As a vital member of our clinical operations team, you'll provide administrative support that keeps our practice running smoothly. In this fast-paced role, you'll be the friendly face who helps create a positive, efficient, and compassionate environment for patients and clinical staff.

Remote Type

Onsite

Work Location

50 Staniford Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.