Senior Practice Assistant

Brigham and Women's Hospital; Boston (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Senior Practice Assistant to be at the heart of a busy clinical practice. You will assist patients, support providers, and help daily operations run smoothly in a fast-paced environment.

This role requires coordinating appointments, managing complex schedules, and acting as a Super User for core office systems. A strong team mindset and commitment to patient care are essential.

Qualifications

• High school diploma or equivalent required.
• 3-5 years of office or administrative experience.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Excellent communication and customer service skills.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• Ability to prepare, edit, and proofread professional correspondence.
• Strong attention to detail and accuracy.
• Collaborative approach and ability to follow established processes.

Responsibilities

• Coordinate patient appointments and complex provider schedules.
• Support patients with scheduling and general inquiries.
• Manage surgical scheduling and other advanced scheduling needs.
• Serve as a Super User for registration, scheduling, and billing systems.
• Guide and support Office and Practice Assistants.
• Partner with leadership on day-to-day practice operations.
• Manage prior authorizations, prescription refill requests, test results, and provider messages.
• Support billing, medical records, and co-payment collection.

Skills

MS Office

Communication

Organization

Editing & proofreading

Teamwork

General office ops

Education

High school diploma or equivalent

Tools

Registration systems

Scheduling software

Billing systems

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Department: DOM
Schedule: Monday-Friday | Business Hours | Onsite
Benefits: Medical, dental & vision coverage, 403(b), tuition reimbursement, discounted MBTA pass & more!

As a Senior Practice Assistant, you'll be at the center of a busy clinical practice, helping patients, supporting providers, and keeping daily operations moving smoothly. This is a great opportunity for an experienced administrative professional who enjoys a fast-paced environment, problem-solving, and being a trusted resource for their team.

What You'll Do:

• Coordinate patient appointments and complex provider schedules
• Support patients with scheduling and general inquiries
• Manage surgical scheduling and other advanced scheduling needs
• Serve as a Super User for registration, scheduling, and billing systems
• Guide and support Office and Practice Assistants
• Partner with leadership on day-to-day practice operations
• Manage prior authorizations, prescription refill requests, test results, and provider messages
• Support billing, medical records, and co-payment collection

Qualifications

What You'll Bring:

• High school diploma or equivalent required
• 3-5 years of office or administrative experience
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
• Excellent communication and customer service skills
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Ability to prepare, edit, and proofread professional correspondence
• Strong attention to detail and accuracy
• Collaborative approach with the ability to follow established processes and work effectively as part of a team
• Knowledge of general office operations and administrative procedures

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Work for a world-renowned healthcare system known for excellence in patient care, research, and innovation.
• Grow your career through internal mobility, professional development, and advancement opportunities.
• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and generous paid time off.

Remote Type

Onsite

Work Location

123 Main Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.