Practice Assistant II

Mass General Physicians Organization; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a talented Practice Assistant II to greet patients, manage check-in/out, and coordinate appointments at 50 Staniford Street, Boston. This role supports clinical operations, with training provided for Epic scheduling and billing tasks.

You'll work onsite in a patient-facing team, leveraging strong communication and organizational skills to ensure smooth daily operations and excellent patient experiences in a fast-paced environment.

Qualifications

• Are you an organized, detail-oriented office professional who keeps things running smoothly?
• Bring your skills to a collaborative team where your communication and multitasking strengths make a real difference every day.

Responsibilities

• Greet and assist patients; schedule, check in, and check out visits
• Answer phones, handle routine inquiries, and maintain appointment records
• Screen and route messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results; file patient materials and print schedules
• Manage mail and faxes, and prepare forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others

Job description

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II- Be the Welcoming Face of Patient Care

What You'll Do

• Greet and assist patients; schedule, check in, and check out visits
• Answer phones, handle routine inquiries, and maintain appointment records
• Screen and route messages on prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results; file patient materials and print schedules
• Manage mail and faxes, and prepare forms, records, schedules, and memos
• Serve as an Epic Super User for scheduling, registration, and billing, and help train others

Why You'll Love It

• Full Epic training provided, no prior experience with the system required
• Room to grow into advanced work such as surgical scheduling and schedule management
• A patient-facing role where your work directly supports quality care

Qualifications

Are you an organized, detail-oriented office professional who keeps things running smoothly? Bring your skills to a collaborative team where your communication and multitasking strengths make a real difference every day.

What You'll Bring

• High school diploma or equivalent (required; experience cannot substitute)
• 2-3 years of office experience
• Proficiency in Microsoft Office Suite and standard office tasks (filing, copying, scanning, printing, faxing)
• Confidence managing phone calls, including non-routine calls, and resolving routine issues
• Clear written and verbal communication, including emails, memos, letters, and accurate messages
• Strong organization and time management to juggle multiple tasks, follow protocols, and work within established systems

Nice to Have

• Certified Medical Administrative Assistant (CMAA) certification

Additional Job Details (if applicable)

Department: MGH Bulfinch Medical Group, 50 Staniford Street, Boston, MA

Schedule: 40 hours, days, onsite

Compensation: Starting at $22.00/hour, with increases based on years of experience.

Benefits: Medical, dental, vision, 403(b) retirement plan, tuition reimbursement, discounted MBTA pass & more!

Make a difference every day! As a vital member of our clinical operations team, you'll provide administrative support that keeps our practice running smoothly. In this fast-paced role, you'll be the friendly face who helps create a positive, efficient, and compassionate environment for patients and clinical staff.

Remote Type

Onsite

Work Location

50 Staniford Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1300 Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.