Senior Policy & Procedure Governance Lead

Metropolitan Transportation Authority; New York (NY); Hybrid; USD 99,000 - 123,000; Full time

Benefits offered by this job

Commuting transportation pass

Premium health coverage

Pension plans and retirement savings

Generous paid time off

Job summary

Metropolitan Transportation Authority (MTA) Bridges and Tunnels seeks a Senior Manager, Policy & Procedure Development to lead governance of policies, procedures, standards, and guidelines. You will partner with executive leadership and stakeholders to ensure clarity, currency, and compliance with laws and strategic objectives.

The role establishes a governance framework, manages ownership and review cycles, and drives modernization across B&T.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Operations Management, Organizational Development, Policy, or related field.
• Minimum 7 years of professional experience in policy and procedure development, governance, or operations.
• Minimum 2 years coordinating projects or initiatives involving multiple departments and stakeholders.
• Minimum 2 years analyzing processes and developing improvement recommendations.
• Strong written communication, analytical, organizational, and interpersonal skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with project management methodologies, process mapping, or workflow documentation tools.

Responsibilities

• Coordinate policy and procedure development, review, revision, distribution, and maintenance.
• Document existing business processes with SMEs and identify gaps for improvement.
• Provide research, analysis, and recommendations on policy-related matters and process improvements.
• Coordinate with Internal Audit, Compliance, Legal, Risk Management on findings and recommendations.
• Prepare status reports and updates for the AVP and leadership on progress and issues.
• Identify opportunities to improve policy management through digital tools and automation.

Skills

Strong written communication

Analytical skills

Organizational skills

Interpersonal skills

Microsoft Office (Word, Excel, PowerPt

Project management familiarity

Process mapping tools

Education

BA/BS in Business Administration/Public Administration/Operations Management/Organizational Development/Policy

Tools

Microsoft Office suite

Job description

Metropolitan Transportation Authority (MTA) Bridges and Tunnels seeks a Senior Manager, Policy & Procedure Development to lead governance of policies, procedures, standards, and guidelines. You will partner with executive leadership and stakeholders to ensure clarity, currency, and compliance with laws and strategic objectives.

The role establishes a governance framework, manages ownership and review cycles, and drives modernization across B&T.