Policy & Procedure Governance Lead

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 99,000 - 123,000; Full time

Benefits offered by this job

Commuting pass

Premium health coverage

Pension plans

Job summary

Metropolitan Transportation Authority (MTA) Bridges and Tunnels seeks a Senior Manager, Policy & Procedure Development to lead the policy governance framework and align operational documentation with regulatory requirements. You will work with executive leadership and subject matter experts to ensure policies are clear, current, and controlled.

The role focuses on creating standardized governance, facilitating reviews, and driving modernization of policies and procedures across B&T.

Qualifications

• Minimum 7 years in policy and procedure development or related governance.
• Strong written communication and analytical skills.
• Experience coordinating cross-department projects.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Coordinate development, review, and maintenance of policies and procedures.
• Document business processes, identify gaps, and recommend improvements.
• Provide research and recommendations to strengthen operational consistency.
• Lead policy governance with owners, approvals, and version control.
• Collaborate with auditors, compliance, legal, and risk teams.
• Prepare status updates for AVP and leadership on progress and issues.

Job description

Metropolitan Transportation Authority (MTA) Bridges and Tunnels seeks a Senior Manager, Policy & Procedure Development to lead the policy governance framework and align operational documentation with regulatory requirements. You will work with executive leadership and subject matter experts to ensure policies are clear, current, and controlled.

The role focuses on creating standardized governance, facilitating reviews, and driving modernization of policies and procedures across B&T.