Senior PMM: AI-Powered GTM & Storytelling

Medallia; McLean (VA); Hybrid; USD 151,000 - 210,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k)

Paid holidays

Parental leave

Job summary

Medallia is seeking a strategic, high-ownership Senior Product Marketing Manager to lead our go-to-market efforts. This role sits at the intersection of product, sales, and marketing, shaping how we bring AI-powered experience capabilities to market and communicate their value to customers, prospects, and partners.

You'll own messaging, launches, sales enablement, and content across the platform, collaborating with product, sales, and services leadership.

Qualifications

• 7+ years, ideally 10 years, of product marketing experience for a SaaS product or platform.
• Demonstrated storytelling experience taking complex products to tell a compelling and succinct story.
• Demonstrated experience supporting a fast-paced and sales-oriented environment.
• Experience building cross-functional alignment across product, sales, marketing, and services teams.
• Demonstrated experience delivering presentations to executives, clients, and conference audiences.
• Demonstrated project management experience including juggling multiple initiatives at once and seeing them through.

Responsibilities

• Develop positioning, messaging, and content — grounded in real market, customer, and competitive research — that articulates the value proposition for Medallia capabilities and clearly differentiates us in the market.
• Support cross-functional initiatives for semi-annual releases, collaborating closely with PMM peers, product, sales, marketing, and customer success.
• Educate and enable Medallia’s sales and services teams, along with strategic partners, to be able to confidently communicate the value and competitive differentiation of Medallia.
• Be a Medallia champion. Educate and enable Medallia customers and users on the value of our platform.
• Understand the impact your programs have on market perception, business growth, and product adoption — and adjust based on what you learn.
• Be an excellent communicator who can translate complex or technical topics for both technical and non-technical audiences, thread messaging across buying centers and personas, and use that to engage and influence internal leaders/teams across functions as well as external stakeholders.
• Take the first pass on ambiguous, open-ended projects and drive them to completion.
• Use AI to move faster in your day-to-day and know when your own judgment and thinking need to lead — with human review on every asset and project to make sure it's actually hitting the goal.

Skills

Storytelling

Cross-functional alignment

Executive presentations

Project management

Sales enablement

Go-to-market strategy

AI in marketing

Education

Bachelor's degree

Job description

Medallia is seeking a strategic, high-ownership Senior Product Marketing Manager to lead our go-to-market efforts. This role sits at the intersection of product, sales, and marketing, shaping how we bring AI-powered experience capabilities to market and communicate their value to customers, prospects, and partners.

You'll own messaging, launches, sales enablement, and content across the platform, collaborating with product, sales, and services leadership.