Senior PM, Recipient Experience - Global Scale & Impact

Amazon Inc.; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager for the Recipient Experience (REX) team. This role shapes global parity across marketplaces, drives cross-functional alignment, and translates customer voice into actionable product priorities.

You will manage launch readiness, define success metrics, and lead initiatives that improve customer experiences at scale. You will partner with product and engineering leadership, own delivery end-to-end, and report insights to senior

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsibilities

• Build and own scalable mechanisms for launch readiness, weblab governance, metric reporting, and cross-team alignment that allow the product team to stay focused on customer problems rather than operational overhead
• Establish and drive execution towards global parity — ensuring features launch consistently across marketplaces with clear timelines and accountability
• Act as the customer champion by consolidating voice-of-the-customer signals into actionable insights that inform product priorities
• Set a high bar for measurement — building frameworks that rigorously evaluate feature launches against business and customer impact metrics, and holding the team accountable to outcomes
• Identify and drive quick CX experiments on an ongoing basis, creating an operational rhythm of continuous improvement
• Establish think-big mechanisms that help the team ideate faster — structured brainstorms, benchmarking, and cross-org inspiration sessions
• Drive peak readiness, compliance workstreams, and operational health — ensuring our experiences remain always-on
• Synthesize insights from metrics and launch data into executive narratives and planning inputs

Skills

Program management

Data-driven decision making

Stakeholder communication

Cross-functional collaboration

Leadership

Education

Master's degree or MBA in business, operations, human resources, organizational development, instructional design or related field

Tools

General AI tools

Job description

Amazon.com Services LLC is seeking a Senior Program Manager for the Recipient Experience (REX) team. This role shapes global parity across marketplaces, drives cross-functional alignment, and translates customer voice into actionable product priorities.

You will manage launch readiness, define success metrics, and lead initiatives that improve customer experiences at scale. You will partner with product and engineering leadership, own delivery end-to-end, and report insights to senior