Senior PM for AI & Internal Automation Platform

Klaviyo Inc.; Boston (MA); On-site; USD 112,000 - 168,000; Full time

Job summary

Klaviyo is seeking a Senior Project Manager to define and execute the delivery for the ARIA employee AI and automation platform. You will own the project lifecycle, coordinate AI-powered workflows, and partner with IT, Security, and Business Operations to deliver productive outcomes.

The role emphasizes cross-functional leadership across Finance, People, Engineering, and Sales, measuring adoption and business impact, with a plan for the next 2–3 years.

Qualifications

• 5+ years of project management experience delivering enterprise software.
• Proven experience with project management methodologies and risk assessment.
• Experience delivering AI and ML capabilities including LLM-based tools.
• Ability to partner cross-functionally with Engineering, IT, People, and Business Operations.
• Translate ambiguous operational problems into clear, actionable project requirements and budget tracking.

Responsibilities

• Own the project lifecycle management and program execution for the ARIA platform: Coordinate how Klaviyo employees interact with AI-powered tools that automate workflows, surface insights, and reduce manual overhead across the organization.
• Build and scale employee-facing automation workflows: Identify high-impact automation opportunities across Finance, People, Engineering, and Sales and ship scalable solutions using AI, APIs, and integration platforms.
• Drive AI-powered integrations through cross-functional stakeholder coordination: Lead the integration strategy between key systems such as HRIS, ticketing, messaging, and knowledge management to create seamless employee experiences.
• Partner with IT and Business Operations: Translate complex operational needs into well-scoped, technically feasible product solutions with a clear focus on employee productivity and satisfaction.
• Champion AI adoption across the organization: Define and execute a responsible strategy for introducing AI tools to employees including change management, enablement, and governance frameworks.
• Establish and track project delivery metrics: Define success metrics for employee automation and AI projects, reporting regularly on adoption, time saved, and measurable business impact.
• Collaborate with Security and Compliance: Ensure AI tools and integrations meet security, privacy, and compliance standards, especially when handling sensitive employee data.
• Evaluate new AI vendors and platforms: Lead build vs. buy decisions for automation capabilities, developing a vendor strategy that balances speed, cost, and control.
• Serve as an internal project lead for AI: Partner across teams to identify the next frontier of employee-facing automation and help Klaviyo stay at the cutting edge of enterprise AI adoption.
• Define the long-term project delivery plan: Create a compelling timeline and resource management plan for how AI will transform work at Klaviyo over the next 2-3 years, aligning stakeholders and driving investment decisions.

Skills

Project management

Enterprise software delivery

AI/ML programs

Cross-functional collaboration

Requirements gathering & budgeting

PM tools

Tools

Slack

Workday

Jira

Salesforce

Job description

Klaviyo is seeking a Senior Project Manager to define and execute the delivery for the ARIA employee AI and automation platform. You will own the project lifecycle, coordinate AI-powered workflows, and partner with IT, Security, and Business Operations to deliver productive outcomes.

The role emphasizes cross-functional leadership across Finance, People, Engineering, and Sales, measuring adoption and business impact, with a plan for the next 2–3 years.