Senior PM, Eviction Prevention & Housing Stability

City Heights Community Development Corporation; San Diego (CA); Hybrid; USD 75.000 - 85.000; Vollzeit

Benefits dieser Stelle

Insurance: Medical, dental, and vision

401K retirement plan

Employee Assistance Program

Generous PTO and 11 holidays

Flexible/remote schedule

Zusammenfassung

City Heights Community Development Corporation (City Heights CDC) seeks an experienced Senior Program Manager to lead the Coordinated Eviction Prevention System (CEPS) and Housing Stability programs in San Diego. You will supervise CEPS staff, manage caseloads, and ensure compliant, timely service delivery and robust documentation.

You will collaborate with leadership, internal teams, and County partners to meet contractual goals, advance outcomes, and sustain services that stabilize housing for

Qualifikationen

• Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or related field.
• Minimum of three years of experience in housing stability, eviction prevention, case management, homeless services, human services, or related field.
• Previous supervisory or program-management experience strongly preferred.
• Experience administering government-funded programs, contracts, grants, or reimbursement-based programs preferred.
• Knowledge of housing instability, eviction prevention, tenant needs, and resources available to low-income households.
• Strong supervisory, coaching, problem-solving, and decision-making skills.
• Strong organizational and project-management skills with the ability to manage multiple deadlines.
• High attention to detail and demonstrated ability to maintain accurate program documentation.
• Strong written and verbal communication skills.
• Experience with Salesforce or another case-management database preferred.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Aufgaben

• Lead the day-to-day operations and implementation of the CEPS program with high-quality service delivery.
• Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals.
• Monitor program performance, caseloads, participant outcomes, and timelines to meet contractual goals.
• Conduct regular case reviews and guidance on complex situations.
• Develop and maintain program policies, procedures, workflows, and QA standards.
• Provide supervision, coaching, and support to CEPS staff.
• Oversee staff recruitment, onboarding, training, and evaluations.
• Ensure compliance with County contracts, documentation, reporting, and performance standards.
• Review records and support documentation for accuracy and compliance.
• Coordinate with data and accounting for reimbursement documentation.

Kenntnisse

Staff supervision

Program management

Contract compliance

Communication

Bilingual ability (Spanish/Somali/...)

Problem-solving

Project management

Documentation

Ausbildung

Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or related field

Tools

Salesforce

Jobbeschreibung

City Heights Community Development Corporation (City Heights CDC) seeks an experienced Senior Program Manager to lead the Coordinated Eviction Prevention System (CEPS) and Housing Stability programs in San Diego. You will supervise CEPS staff, manage caseloads, and ensure compliant, timely service delivery and robust documentation.

You will collaborate with leadership, internal teams, and County partners to meet contractual goals, advance outcomes, and sustain services that stabilize housing for