Senior Program Manager, Housing Stability & Eviction Prevention

City Heights Community Development Corporation; San Diego (CA); Hybride; USD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Insurance: Medical, dental, and vision

401K retirement plan

Employee Assistance Program

Generous PTO and 11 holidays

Flexible/remote schedule

Résumé du poste

City Heights Community Development Corporation (City Heights CDC) seeks an experienced Senior Program Manager to lead the Coordinated Eviction Prevention System (CEPS) and Housing Stability programs in San Diego. You will supervise CEPS staff, manage caseloads, and ensure compliant, timely service delivery and robust documentation.

You will collaborate with leadership, internal teams, and County partners to meet contractual goals, advance outcomes, and sustain services that stabilize housing for

Qualifications

• Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or related field.
• Minimum of three years of experience in housing stability, eviction prevention, case management, homeless services, human services, or related field.
• Previous supervisory or program-management experience strongly preferred.
• Experience administering government-funded programs, contracts, grants, or reimbursement-based programs preferred.
• Knowledge of housing instability, eviction prevention, tenant needs, and resources available to low-income households.
• Strong supervisory, coaching, problem-solving, and decision-making skills.
• Strong organizational and project-management skills with the ability to manage multiple deadlines.
• High attention to detail and demonstrated ability to maintain accurate program documentation.
• Strong written and verbal communication skills.
• Experience with Salesforce or another case-management database preferred.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Responsabilités

• Lead the day-to-day operations and implementation of the CEPS program with high-quality service delivery.
• Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals.
• Monitor program performance, caseloads, participant outcomes, and timelines to meet contractual goals.
• Conduct regular case reviews and guidance on complex situations.
• Develop and maintain program policies, procedures, workflows, and QA standards.
• Provide supervision, coaching, and support to CEPS staff.
• Oversee staff recruitment, onboarding, training, and evaluations.
• Ensure compliance with County contracts, documentation, reporting, and performance standards.
• Review records and support documentation for accuracy and compliance.
• Coordinate with data and accounting for reimbursement documentation.

Connaissances

Staff supervision

Program management

Contract compliance

Communication

Bilingual ability (Spanish/Somali/...)

Problem-solving

Project management

Documentation

Formation

Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or related field

Outils

Salesforce

Description du poste

City Heights Community Development Corporation (City Heights CDC) is seeking an experienced and motivated professional to lead the implementation of its Coordinated Eviction Prevention System (CEPS) program. As a 501(c)(3) nonprofit organization serving San Diego, City Heights CDC works alongside residents and community partners to expand access to affordable housing, create vibrant and livable neighborhoods, and foster economic self-sufficiency.

The Senior Program Manager, Housing Stability & Eviction Prevention provides leadership and oversight of the Housing Stability & Eviction Prevention programs, which helps individuals and families facing housing instability remain safely housed through financial assistance, case management, and coordinated supportive services.

This position is responsible for overseeing daily program operations, supervising and supporting staff, managing caseloads and service delivery, and ensuring compliance with County contract requirements and organizational standards. The Senior Program Manager also oversees program documentation, performance tracking, reporting, and coordination with finance staff to support accurate and timely reimbursement processes.

Serving as the primary operational lead for the Housing Stability & Eviction Prevention programs, the Senior Program Manager collaborates closely with organizational leadership, internal departments, community partners, and County representatives to ensure effective program implementation, strong outcomes, and high-quality services for the communities we serve.

Major Responsibilities/Duties

Program Management & Oversight

• Lead the day-to-day operations and implementation of the Coordinated Eviction Prevention System (CEPS) program, ensuring effective, timely, and high-quality service delivery.
• Oversee participant intake, eligibility assessments, case management, housing stabilization services, and referrals to ensure households receive appropriate and timely assistance.
• Monitor program performance, staff caseloads, participant outcomes, and service timelines to ensure contractual goals and organizational standards are met.
• Conduct regular case reviews, provide guidance on complex participant situations, and identify opportunities to improve program effectiveness.
• Develop, implement, and maintain program policies, procedures, workflows, and quality assurance standards.

Staff Supervision & Development

• Provide direct supervision, coaching, and support to CEPS Case Managers, the Housing Navigator, and the Intake Coordinator.
• Oversee staff recruitment, onboarding, training, performance evaluations, and professional development.
• Establish clear performance expectations, promote accountability, and foster a collaborative, supportive, and participant-centered team environment.

Contract Compliance & Financial Oversight

• Ensure program operations comply with County contract requirements, including participant eligibility, documentation, confidentiality, reporting, and performance standards.
• Review and approve participant records, case notes, service plans, and supporting documentation to ensure accuracy, completeness, and compliance.
• Oversee the appropriate use, tracking, and documentation of participant financial assistance in accordance with program guidelines and established approval procedures.
• Collaborate with data and accounting staff to ensure accurate program reporting, expenditure tracking, and timely submission of reimbursement documentation.
• Monitor contractual performance measures, identify areas of noncompliance or underperformance, and implement corrective action plans as necessary.

Reporting & Stakeholder Engagement

• Prepare and contribute to monthly, quarterly, annual, and other required program and performance reports.
• Maintain strong working relationships with County representatives, referral partners, legal service providers, and community-based organizations to support coordinated service delivery.
• Collaborate with organizational leadership and internal departments to address operational needs, improve processes, and advance program objectives.
• Promptly elevate significant compliance, financial, participant safety, or operational concerns to organizational leadership in accordance with established protocols.
• Support organizational fundraising and resource development efforts by identifying funding opportunities, contributing to grant proposals and reporting, cultivating relationships with potential funders and partners, and collaborating with the Development team to secure resources that sustain and expand housing stability and eviction prevention programs.

Qualifications/Skills, the ideal candidate will have:

• Bachelor's degree in social work, public administration, nonprofit management, human services, housing, or a related field. Equivalent relevant experience may be considered.
• Minimum of three years of experience in housing stability, eviction prevention, case management, homeless services, human services, or a related field.
• Previous supervisory or program-management experience strongly preferred.
• Experience administering government-funded programs, contracts, grants, or reimbursement-based programs preferred.
• Knowledge of housing instability, eviction prevention, tenant needs, and resources available to low-income households.
• Strong supervisory, coaching, problem-solving, and decision-making skills.
• Strong organizational and project-management skills with the ability to manage multiple deadlines.
• High attention to detail and demonstrated ability to maintain accurate program documentation.
• Strong written and verbal communication skills.
• Experience with Salesforce or another case-management database preferred.
• Bilingual ability in Spanish, Somali, Vietnamese, Khmer, Arabic, Swahili, or another language commonly spoken in San Diego County is highly desirable.

Hours and Compensation

• 40 hours per week, exempt
• Annual starting salary range: $75,000-$85,000 depending on experience.
• Medical, dental, and vision insurance
• 401K retirement plan with employer match
• Employee Assistance Program
• Generous paid time off and 11 paid holidays per year

Additional Benefits

• Offices are closed every other Friday (9/8/80 schedule)
• Flexible and remote work schedule available
• City Heights CDC is committed to the professional growth of all employees and provides training opportunities accordingly.

Work Environment/Culture

• Family Friendly CHCDC provides a family friendly work environment making it possible for employees to more easily balance family and work, and to fulfil both their family and work obligations.
  • Family friendly practices/policies:
  • Every other Friday CHCDC offices are closed for employee day off
  • Flexible, remote work schedule available
  • Parental Leave – unpaid leave offered in accordance with State of CA PFL (Paid Family Leave).
• In compliance with City Heights CDC’s mandatory vaccination policy, all employees and volunteers are required to be fully vaccinated against COVID-19. New employees will be required to provide proof of full vaccination as a condition of employment.