Senior PM, Data & AI GTM — From Idea to Production

Amazon; San Francisco (CA); On-site; USD 127,000 - 185,000; Full time

Job summary

Amazon's AWS team is seeking a Senior Program Manager to own the intake, triage, and routing of customer Data & AI engagements across multiple builder teams. You will define SLAs, automate workflows, and scale reusable assets that accelerate customer production journeys.

You will analyze engagement data to inform GTM strategy and drive cross-functional improvements, coordinating across geographies and teams to keep operations smooth and scalable.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 5+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
• Knowledge of general AI tools.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Own intake, triage, and routing of customer Data & AI engagement requests across multiple builder teams (specialists, professional services, prototyping labs, and partners)
• Define and enforce SLAs for triage, assignment, and delivery across all participating builder teams; report on adherence and elevate blockers
• Automate coordination workflows that today take days of back-and-forth, reducing cycle time and removing dependency on individual heroics
• Work across geographies and organizations to keep the mechanism running smoothly and improving continuously
• Partner with builder team leaders to maintain balanced workload distribution and clear escalation paths
• Capture engagement deliverables and package them into reusable architectures, code, and playbooks that customers can grab off the shelf to get to production
• Build the distribution mechanism that makes reusable assets discoverable and accessible to field sellers and customers at the right moment in their journey
• Analyze engagement data to identify trends in customer needs, builder team capacity, and routing quality; use findings to inform GTM strategy and investment decisions

Skills

Program management

Data-driven decisions

Cross-functional leadership

Education

Master's degree or MBA

Job description

Amazon's AWS team is seeking a Senior Program Manager to own the intake, triage, and routing of customer Data & AI engagements across multiple builder teams. You will define SLAs, automate workflows, and scale reusable assets that accelerate customer production journeys.

You will analyze engagement data to inform GTM strategy and drive cross-functional improvements, coordinating across geographies and teams to keep operations smooth and scalable.