Senior PM, Customer Success & Process Improvement

PracticeTek; California; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Wellness benefits

Paid time off

Holidays

401(k) with match

Culture initiatives

Energetic workplace

Job summary

PracticeTek in San Diego is seeking a Senior Project Manager & Process Improvement Specialist to partner with Customer Success leadership. This senior individual contributor role leads high-priority programs across onboarding, CS, support, and operations, turning strategy into actionable plans and measurable results.

You will map end-to-end workflows, drive governance, and collaborate with senior leaders to optimize performance, adoption, and value across brands.

Qualifications

• 7+ years of progressive experience in project/program management or related field.
• Proven success leading cross-functional initiatives from ambiguity to measurable results.
• Experience partnering with senior leaders; healthcare tech or SaaS experience preferred.

Responsibilities

• Lead complex, cross-functional Customer Success programs from charter to benefits realization.
• Define outcomes, scope, roadmaps, owners, dependencies, and resource needs.
• Map and improve end-to-end workflows, reduce bottlenecks, and standardize practices.
• Create governance and operating discipline to visualize priorities and decisions.
• Use data and stakeholder feedback to validate improvements and sustain gains.

Skills

Program management

Cross-functional leadership

Process improvement

Executive communication

Stakeholder management

Education

PMP / PgMP / Lean Six Sigma / Prosci

Tools

CRM

Analytics platforms

Project management tools

Job description

PracticeTek in San Diego is seeking a Senior Project Manager & Process Improvement Specialist to partner with Customer Success leadership. This senior individual contributor role leads high-priority programs across onboarding, CS, support, and operations, turning strategy into actionable plans and measurable results.

You will map end-to-end workflows, drive governance, and collaborate with senior leaders to optimize performance, adoption, and value across brands.