Senior PM, AI Control Tower Experience

ServiceNow; Santa Clara (CA); On-site; USD 191,000 - 334,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away & family leave

Job summary

ServiceNow is seeking a Staff / Senior Product Manager to own role-based experiences and extensibility for AI/SI Control Tower (SICT). You will join the SICT Experience product area to define the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-end experiences across interfaces.

In this role you will work with product managers, designers, and engineers to ensure a coherent product across business units, influence UI framework evolution, and

Qualifications

• Experience integrating AI/SI into work processes and decision-making.
• 12+ years in product management for enterprise SaaS platforms.
• Proven UX leadership across multiple personas in complex enterprise products.
• Knowledge of platform extensibility and upgrade-safe customization.
• Familiarity with ServiceNow UI frameworks.
• Experience with information architecture, design systems, WCAG.
• Awareness of AI/ML products and AI-native UX.
• Strong cross-team alignment without direct authority.
• Excellent communication and stakeholder management.
• Ability to work in fast-paced, uncertain environments.

Responsibilities

• Develop and communicate vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and business units.
• Identify the key SICT personas and, in partnership with contributing business units, define and deliver role-specific experiences that are consistent and non-duplicative.
• Deliver upgrade-safe customization and extension pathways for AI-driven experiences.
• Own the SICT information architecture so users always know where they are and can reach any surface by a predictable path.
• Serve as the key product partner to the UI framework teams— influencing framework evolution and keeping the SICT experience layer fast and modern across upgrades.

Skills

AI integration

Product management experience

UX leadership

Platform extensibility

IA & design systems

AI/ML familiarity

Cross-team alignment

Stakeholder management

Adaptability

Education

Bachelor's degree or higher in CS, Eng, HCI, Business or related field

Job description

ServiceNow is seeking a Staff / Senior Product Manager to own role-based experiences and extensibility for AI/SI Control Tower (SICT). You will join the SICT Experience product area to define the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-end experiences across interfaces.

In this role you will work with product managers, designers, and engineers to ensure a coherent product across business units, influence UI framework evolution, and