Senior Staff Product Manager (AI/Super Intelligence Control Tower — End-to-End Experience)

ServiceNow; Santa Clara (CA); Vor Ort; USD 160.000 - 210.000; Vollzeit

Benefits dieser Stelle

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Zusammenfassung

ServiceNow is seeking a Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT). You will define the vision, strategy, and roadmap for persona-tailored experiences and upgrade-safe customization across a unified SICT product.

You’ll own information architecture and partner with UI framework teams to keep the experience fast, cohesive, and upgrade-safe through multiple business units.

Qualifikationen

• Proven track record delivering user-centric experiences for complex enterprise products.
• Experience with AI-native or AI-assisted governance or extension strategies.
• Strong ability to align multiple teams and business units without direct authority.
• Excellent written and spoken communication, with stakeholder management demonstrated.

Aufgaben

• Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility.
• Identify key personas and deliver consistent, upgrade-safe customization and extension pathways.
• Own information architecture to ensure intuitive navigation across surfaces.
• Partner with UI framework teams to evolve framework and keep the experience fast and up to date.

Kenntnisse

Product management

Enterprise SaaS

UX frameworks

Information architecture

Stakeholder management

AI/ML familiarity

Cross-functional leadership

Communication skills

Ausbildung

Bachelor’s degree or higher in Computer Science, Engineering, HCI, Business, or related field

Tools

ServiceNow UI frameworks

Jobbeschreibung

• We are looking for a highly motivated Staff / Senior Product Manager to own role-based experiences and extensibility for AI/Super Intelligence Control Tower (SICT) - the product customers use to discover, govern, observe, and optimize their AI estate. You will join the SICT Experience product area, a cross-functional team of product managers, designers, and engineers that owns how every user perceives, understands, and acts within SICT. You will be responsible for defining the vision, strategy, and roadmap for persona-tailored experiences, upgrade-safe customization, and end-to-end experiences - information architecture, UI frameworks, accessibility, and internationalization - so that SICT feels like one coherent product across the many business units that contribute to it
• Develop and communicate the vision, strategy, and roadmap for SICT role-based experiences and extensibility, aligned with the SICT Experience product area and the business units contributing to SICT
• Identify the key SICT personas and, in partnership with contributing business units, define and deliver role-specific experiences that are consistent and non-duplicative
• Develop a deep understanding of what customers want to customize, and deliver upgrade-safe customization and extension pathways - both traditional configuration and AI-driven experiences - so customers can fit SICT to their own AI/SI governance model without custom code
• Own the SICT information architecture so users always know where they are and can reach any surface by a predictable path
• Serve as the key product partner to the UI framework teams- influencing framework evolution, managing platform dependencies, and keeping the SICT experience layer fast, stable, and current across upgrades

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

Experience with information architecture, design systems, and accessibility and localization standards (e.g., WCAG)Ability to work under uncertainty in a fast-paced environment12+ years of experience in product management, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibilityExperience in leveraging or critically thinking about how to integrate AI/SI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI/SI-driven insights, or exploring AI’s potential impact on the function or industryBachelor’s degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related fieldProven track record of delivering high-quality, user-centric experiences for multiple personas in complex enterprise productsFamiliarity with AI/ML products, AI-native or conversational UX, or AI/SI governanceDemonstrated ability to drive alignment across multiple teams and business units without direct authorityStrong understanding of platform extensibility, configuration models, and upgrade-safe customization; experience with the ServiceNow platform and its UI frameworks is a strong plusExcellent communication, presentation, and stakeholder management skills, including with customers and partners