Senior ServiceNow AI Control Tower Architect

Pixie Services; United States; Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

Pixie Services seeks a senior ServiceNow Architect to lead end-to-end AI governance tower initiatives, spanning discovery through handover. You will drive data models, integrations, and risk assessment using CMDB/CSDM, IRM, and AI Gateway within large client environments.

The role requires hands-on ServiceNow implementation experience, executive advisory skills, and familiarity with EU AI Act, NIST RMF, and ISO standards. You will mentor delivery teams and shape pre-sales engagements.

Qualifications

• 8+ years in technology implementation or solution delivery.
• 3+ years as an architect on multi-product programs.
• Recent hands-on ServiceNow implementation experience.
• Strong customer-facing advisory skills with senior executives.
• Working knowledge of the EU AI Act, NIST AI RMF, and ISO/IEC 42001.
• Experience with AICT workspaces, AI Asset Inventory, asset lifecycle management, and AICT roles.
• ServiceNow Certified System Administrator (CSA).

Responsabilités

• Lead end-to-end AICT engagements from discovery to handover.
• Translate governance requirements into scalable ServiceNow solutions across Discover, Secure, Govern, Observe, and Measure.
• Define deployment roadmaps covering foundational capabilities, risk and compliance, security, integrations, observability, and value tracking.
• Validate licensing, plugins, and prerequisites, including IRM, SPM Pro, and CMDB.
• Design AI asset data models using CMDB/CSDM and integration architectures across hyperscalers and AI tools.
• Establish realistic AI governance coverage, risk mitigation, and operating cost estimates.
• Lead architecture reviews, manage delivery risks, and align executive stakeholders and AI Stewards.
• Coach delivery teams and prioritize upgradeable configurations.
• Deliver architecture documentation, configuration guides, handover materials, and reusable implementation assets.
• Support pre-sales activities and customer advisory engagements.

Connaissances

Customer advisory

Leadership

Architectural design

Formation

ServiceNow CSA

Outils

ServiceNow CSA

Description du poste

Pixie Services seeks a senior ServiceNow Architect to lead end-to-end AI governance tower initiatives, spanning discovery through handover. You will drive data models, integrations, and risk assessment using CMDB/CSDM, IRM, and AI Gateway within large client environments.

The role requires hands-on ServiceNow implementation experience, executive advisory skills, and familiarity with EU AI Act, NIST RMF, and ISO standards. You will mentor delivery teams and shape pre-sales engagements.