Senior Player Services Lead – Golf Operations

Jdm-Golf-LLC; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation package

Paid Time Off

Medical, dental, vision, and life

401k Plan with match

Play golf at our courses

Employee Discount Program

Job summary

JDM Golf is seeking a Player Services Supervisor to enhance the club experience at Arizona Biltmore Golf Club. The role liaises between Inside and Outside Golf to deliver a seamless experience for members and guests.

You will supervise Player Services staff and cart washers, coordinate daily operations, and assist with events. The position requires a high school diploma and prior supervisory experience in a golf or service setting.

Qualifications

• High School Diploma or GED required with supervisory experience in a golf or service setting.
• Prior Player Services supervision experience preferred, with ability to lead teams.
• Strong communication, reliability and professional appearance expected.

Responsibilities

• Ensure high quality customer service for all golf guests; address inquiries and resolve issues promptly.
• Oversee Player Services and cart washer team; provide training and guidance.
• Coordinate daily golf operations, cart rentals, course readiness, and tee times with Inside Golf.
• Assist with golf tournaments to ensure smooth execution of events.
• Coordinate with Grounds Department to keep the course safe and in optimal condition.
• Hands-on supervision of Player Services and Cart Washer; manage golf carts and schedules.
• Track lost equipment and maintain inventory as part of operations.

Skills

Customer service

Leadership

Communication

Multitasking

Problem solving

Education

High School Diploma or GED

Tools

HR/payroll software

Golf databases

Job description

JDM Golf is seeking a Player Services Supervisor to enhance the club experience at Arizona Biltmore Golf Club. The role liaises between Inside and Outside Golf to deliver a seamless experience for members and guests.

You will supervise Player Services staff and cart washers, coordinate daily operations, and assist with events. The position requires a high school diploma and prior supervisory experience in a golf or service setting.