OpenShift & OpenStack Partner Tech Account Lead

Red Hat; Town of Poland (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Red Hat is seeking an enterprise-focused OpenShift and OpenStack PTAM to join the Global Partner Engagement team. You will work with partners to provide hands-on technical and architectural guidance for Red Hat OpenShift and OpenStack platforms, building long-lasting relationships and delivering proactive, solution-focused support.

You will collaborate with Engineering, Product Management, and Global Support teams to debug, test, and resolve issues, while traveling to partner events as needed.

Qualifications

• Experience in a support, development, engineering, or quality assurance organization.
• Expertise with enterprise cloud solutions like OpenShift by Red Hat, containers, Kubernetes.
• Advanced technical knowledge of OpenStack and its components.
• Ability to manage and grow existing enterprise partner relationships by delivering proactive, relationship-based support.
• Outstanding verbal and written communication skills; ability to convey complex information clearly.
• Understanding of enterprise architecture and strategic business drivers.
• Ability to manage multiple issues and projects with an eye for detail.
• Experience with training and presentation delivery.

Responsibilities

• Develop relationships with key business and IT stakeholders and become an expert on a partner’s solutions.
• Perform technical reviews and share knowledge to proactively identify and prevent issues.
• Forewarn partners of technology changes or potential disruptions and advise on mitigation strategies.
• Provide advice and guidance to partners about current and future Red Hat products.
• Troubleshoot technical issues and drive escalation with Red Hat, partner and customer teams.
• Complete analysis and present periodic reviews of operational performance to leadership.
• Manage partner use cases and maintain clear documentation.
• Create partner engagement plans and keep documentation relevant to a partner's solution updated.
• Manage and grow partner relationships by delivering attentive, relationship-based support.
• Build trust with partners and serve as their advocate within Red Hat.

Skills

OpenShift

OpenStack

Kubernetes

Partner management

Stakeholder communication

Education

Bachelor's degree in Computer Science/Engineering

Job description

Red Hat is seeking an enterprise-focused OpenShift and OpenStack PTAM to join the Global Partner Engagement team. You will work with partners to provide hands-on technical and architectural guidance for Red Hat OpenShift and OpenStack platforms, building long-lasting relationships and delivering proactive, solution-focused support.

You will collaborate with Engineering, Product Management, and Global Support teams to debug, test, and resolve issues, while traveling to partner events as needed.