Senior Platform Engineer: Drive Scalable, Reliable Infra

Medallia

McLean (VA)

Hybrid

USD 138,000 - 205,000

Full time

14 days+

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Benefits offered by this job

Hybrid work model

Competitive benefits

Job summary

Medallia is seeking a hands-on Senior Platform Software Engineer to join our Platform Services team. You will build, operate, and continuously improve shared platforms that power our engineering organization, managing production and non-production instances across a broad tech portfolio.

As a senior member, you will own platforms, drive reliability, and partner with multiple engineering teams to establish scalable patterns.

Qualifications

5+ years in software, systems, platform, DevOps, or related engineering roles.
3+ years operating distributed systems in production.
Experience with distributed platforms such as Kafka, Redis, Elasticsearch, Spark, or Airflow.

Responsibilities

Own and operate highly available distributed platforms, ensuring reliability, scalability, performance, security, and operational readiness.
Troubleshoot complex production issues, lead incident response and root-cause analysis, and drive systemic improvements.
Design and validate failover, disaster recovery, backup/restore, upgrade, and capacity strategies.
Build automation and tooling to reduce operational toil and improve provisioning, deployments, upgrades, and recovery.
Develop observability through metrics, logging, dashboards, alerts, and actionable operational signals.
Review architectures and production-readiness of services consuming our platforms.
Partner with engineering teams to establish reliable and scalable platform patterns.
Create technical documentation, runbooks, and knowledge-sharing practices that improve the team's operational maturity.
Participate in a periodic on-call rotation supporting 24/7 reliability.