Senior SRE: AI-Driven Platform Reliability & Scale

Medallia

McLean (VA)

On-site

USD 129,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Health benefits

401(k) matching

Paid parental leave

Paid holidays

Job summary

Medallia is seeking a Senior Site Reliability Engineer to design, operate, and evolve our cloud-native platforms. You will collaborate across teams to boost reliability, scalability, and performance while driving automation and AI-assisted workflows at scale.

The role demands technical leadership, hands-on implementation of IaC, CI/CD, and observability, plus participation in on-call rotations to support production systems. Strong collaboration and strategic thinking are essential.

Qualifications

5+ years of experience leading reliability, platform engineering, infrastructure, or cloud operations initiatives in production environments.

Responsibilities

Design, build, and operate highly available, scalable, and secure production platforms.
Partner with software engineering teams to improve application reliability, scalability, performance, and operational readiness.
Lead complex incident investigations, root cause analyses, and reliability improvement initiatives.
Design and implement automation, self-service capabilities, and platform solutions that reduce operational toil.
Leverage AI-assisted engineering tools and automation platforms to accelerate troubleshooting, improve productivity, and reduce operational overhead.
Identify opportunities to streamline operational processes through automation, AI-enabled workflows, and platform engineering practices.
Drive adoption of SRE principles, reliability standards, and operational best practices across engineering organizations.
Develop and maintain infrastructure-as-code, deployment automation, and operational tooling.
Support and improve CI/CD and GitOps-based deployment workflows.
Design observability strategies using monitoring, logging, tracing, and alerting platforms.
Participate in architecture reviews and provide guidance on scalability, resiliency, and operational excellence.
Mentor junior engineers and contribute to the technical growth of the broader engineering organization.
Act as a force multiplier by creating reusable solutions, self-service capabilities, and engineering standards that increase the effectiveness of multiple teams.
Drive adoption of AI-assisted engineering workflows and operational automation across the organization.
Drive engineering leverage initiatives that improve the productivity, reliability, and effectiveness of multiple engineering teams.
Influence the broader engineering organization through platform thinking, standardization, and operational simplification.