Senior Platform Engineer, Distributed Systems

Medallia; McLean (VA); Hybrid; USD 138,000 - 205,000; Full time

Job summary

Medallia is seeking a hands-on Senior Platform Software Engineer in a hybrid role. You will join the Platform Services team to build, operate, and improve distributed platforms powering the engineering org across multiple tech stacks.

You will own reliability, scale, security, and operational readiness while collaborating with multiple engineering teams. This role prioritizes candidates in the Tysons vicinity; onsite 3 days per week.

Qualifications

• 5+ years of software, systems, platform, DevOps, SRE, or related roles.
• 3+ years operating or troubleshooting distributed systems in production.
• Experience building or operating distributed systems and high-availability architectures.
• Hands-on experience with distributed platforms such as Kafka, Redis, Elasticsearch, Spark, Airflow, or similar.
• Willingness to learn and operate across a broad technology portfolio.

Responsibilities

• Own and operate highly available distributed platforms, ensuring reliability, scalability, performance, security, and readiness.
• Lead incident response and root-cause analysis, driving systemic improvements.
• Design failover, DR, backup/restore, upgrade, and capacity strategies.
• Build automation and tooling to reduce toil and improve provisioning, deployments, upgrades, and recovery.
• Develop observability through metrics, logging, dashboards, alerts, and actionable signals.
• Review architectures and production-readiness of services consuming our platforms.
• Collaborate with engineering teams to establish reliable platform patterns.
• Create technical documentation and runbooks to improve operational maturity.
• Participate in on-call rotation for 24/7 reliability.

Skills

Distributed systems

Kafka

Go

Python

Java

Cloud infrastructure

SRE

Education

B.S. in Computer Science or Engineering

Tools

Kubernetes

Redis

Elasticsearch

Spark

Airflow

MongoDB

Trino

Hadoop

Cassandra

Job description

Medallia is seeking a hands-on Senior Platform Software Engineer in a hybrid role. You will join the Platform Services team to build, operate, and improve distributed platforms powering the engineering org across multiple tech stacks.

You will own reliability, scale, security, and operational readiness while collaborating with multiple engineering teams. This role prioritizes candidates in the Tysons vicinity; onsite 3 days per week.